Nadia Haq

• Responding to Inquiries: Addressing questions and resolving issues received via phone calls, emails, and internet inquiries from members, clients, and others, while maintaining consistent quality.
• Research and Resolution: Investigating and responding to enrollment issues, providing problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
• Documentation: Effectively documenting and tracking contacts with participants, clients, and vendors to ensure accurate records.
• Professional Interaction: Ensuring all interactions with customers (both internal and external) are professional and courteous, and escalating appropriate referrals, complaints, grievances, and appeals according to client requirements.
• Education: Educating participants, clients, and others on self-service options to promote efficient use of available resources.

2. Operations

• Data Management: Updating member data, including dependents and change of addresses, ensuring data integrity.
• Task Completion: Completing tasks, generating letters, and filing associated paperwork as required.
• Team Collaboration: Effectively interacting with all team members to resolve participants' or clients' needs and participating in special projects and other duties as assigned.

3. Qualifications

• Customer Service Focus: Demonstrating a strong customer service focus with effective verbal and written communication skills.
• Attention to Detail: Exhibiting attention to detail and accuracy in all tasks.
• Analytical Skills: Possessing analytical skills to assess and resolve issues effectively.
• Problem-Solving Approach: Maintaining a positive, helpful approach to problem-solving with excellent listening and probing skills.
• Technical Proficiency: Having intermediate skills in Microsoft Office Suite, including Excel, and above-average keyboarding skills.

• Assisting in recruiting, training, and developing team members.
• Supervising employees during shifts and ensuring tasks are completed efficiently.
• Providing coaching, feedback, and performance evaluations to team members.
• Supporting a culture of teamwork and professionalism among employees.
• Overseeing daily operations to ensure the store meets company standards for cleanliness, organization, and functionality.
• Managing inventory and ordering stock to maintain product availability.
• Ensuring proper execution of promotional campaigns and merchandising strategies.
• Monitoring equipment to ensure it is functioning properly and scheduling maintenance as needed.
• Providing excellent customer service by addressing complaints, resolving issues, and ensuring customer satisfaction.
• Leading by example in greeting and interacting with customers in a friendly and professional manner.
• Ensuring the store atmosphere remains inviting and welcoming.
• Assisting in managing the store's budget, controlling expenses, and maximizing profitability.
• Handling cash management duties, such as deposits, till counts, and register balancing.
• Monitoring sales performance and identifying areas for improvement.
• Ensuring adherence to safety protocols and company policies to create a safe environment for employees and customers.
• Maintaining compliance with food safety, alcohol sales, and other applicable regulations.
• Conducting routine audits and inspections to ensure operational excellence.
• Acting as the General Manager in their absence, including making key decisions and taking responsibility for overall store performance.
• Collaborating with the General Manager to develop strategies to achieve store goals.
• Participating in management meetings and contributing to long-term planning.

• Standard Greeting: “Welcome to Waffle House! How can I help you today?”
• Servers are encouraged to greet customers warmly as soon as soon as they arrive.
• Acknowledging Preferences: “Would you like coffee or orange juice to start?”
• Clarifying Choices: “How would you like your eggs? Scrambled, fried, or sunny-side up?”
• Upselling Options: “Would you like to add bacon or sausage to your meal?”
• “Order scrambled, bacon, hashbrowns scattered and smothered, white toast!”
  This ensures that orders are prepared accurately and efficiently.
• Thanking the Guest: “Thank you for dining with us! Have a great day!”

• Closely monitoring infants to ensure their safety at all times.
• Maintaining a clean and hygienic environment, including sanitizing toys, cribs, and play areas.
• Following proper procedures for diaper changing, feeding, and sleeping.
• Responding promptly to infants' needs, such as hunger, discomfort, or distress.
• Preparing and feeding bottles or solid foods according to each child’s dietary needs.
• Keeping track of feeding schedules and ensuring proper portion sizes.
• Assisting with burping, cleaning up after meals, and maintaining feeding logs.

3. Supporting Developmental Milestones

• Engaging infants in age-appropriate activities that promote physical, cognitive, and emotional development.
• Encouraging tummy time, crawling, grasping, and other motor skill activities.
• Providing sensory experiences, such as music, textures, and visual stimulation.
• Building a trusting and loving relationship with infants to create a sense of security.
• Comforting infants when they are upset or stressed.
• Helping infants develop early social skills through interaction and play.
• Providing daily updates to parents about their child’s feeding, sleeping, and activities.
• Notifying parents of any concerns or changes in their child’s behavior or health.
• Collaborating with parents to align care practices and developmental goals.