Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nadia Hardeman

Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Hospitality and Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

The North Face
01.2023 - Current
  • Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs
  • Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment
  • Assume cashier duties as needed
  • Assist in the execution of all Loss Prevention initiatives.

Bartender

Delaware North-Coca Cola Roxy
04.2019 - Current
  • Maintains full knowledge of bar and menu items and makes recommendations
  • Prepares mixed drinks; poured wine, beer, and non-alcoholic beverages
  • Performs closing duties including cleaning, sanitizing, and inventory.

Bartender, Concession

Premier Events
01.2021 - 01.2022
  • Provided bartending and/or concessions service for scheduled events.

Service Well/Bartender

Stoney River Legendary Steakhouse
03.2017 - 01.2019
  • Greeted and welcomed all guests seated at the bar and provided drink/food menu as needed
  • Provided detailed information on menu and Bottle Service
  • Prepared alcoholic or non-alcoholic beverages for bar and patrons
  • Interacted with customers, took orders and served snacks and drinks
  • Assessed bar guests’ needs and preferences and made recommendations
  • Responsible for making all drink orders
  • Made sure used glasses are cleaned, equipment is wiped and dwindling stock is replenished.

Maitre'd/Hostess

Maggiano’s Little Italy
04.2015 - 08.2017
  • Managed the staff and made station assignments
  • Carried out public relations tasks, acted as a host and ensured proper maintenance of the dining room
  • Ensured that customers are properly served
  • Took calls and made reservations over the phone
  • Welcomed customers as they come through the door
  • On busy days, took guests’ names for the waiting list before directing them to the bar or waiting area
  • Used table rotation charts to disperse business evenly among servers
  • Led guests or directed host on where to seat guests
  • Offered menus and informed each table of the dishes on special that night.

Education

Esthetics Program -

Elaine Sterling Institute
Atlanta, GA
06.2024

B.A., Psychology -

Valdosta State University
Valdosta, GA
05.2014

M.S., I/O Psychology -

Valdosta State University
Valdosta, GA
05.2012

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • POS System Operation
  • Attention to Detail
  • Excellent Written and Verbal Communication

Certification

Professional in Human Resources (PHR)

Timeline

Sales Associate

The North Face
01.2023 - Current

Bartender, Concession

Premier Events
01.2021 - 01.2022

Bartender

Delaware North-Coca Cola Roxy
04.2019 - Current

Service Well/Bartender

Stoney River Legendary Steakhouse
03.2017 - 01.2019

Maitre'd/Hostess

Maggiano’s Little Italy
04.2015 - 08.2017

Esthetics Program -

Elaine Sterling Institute

B.A., Psychology -

Valdosta State University

M.S., I/O Psychology -

Valdosta State University

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