Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Harouna

Greensboro,NC

Summary

Dynamic professional with a proven track record at Verizon Wireless, excelling in client relations and customer satisfaction. Skilled in document translation and active listening, I enhance communication and service quality. Recognized for developing effective training programs, I thrive in collaborative environments, ensuring optimal team performance and customer engagement.

Overview

9
9
years of professional experience

Work History

Sales Agent

RSVP Communications
Greensboro, NC
05.2023 - Current
  • Assisted customers in selecting products based on needs and preferences.
  • Provided accurate product information to enhance customer experience.
  • Collaborated with team members to maintain organized sales floor.
  • Processed transactions efficiently using point-of-sale systems.

Translator and Interpreter

All Wireless Solutions
Greensboro, NC
08.2020 - 07.2022
  • Translated diverse documents, ensuring cultural accuracy and contextual relevance.
  • Interpreted live conversations, facilitating clear communication between parties.
  • Conducted terminology research to enhance translation quality and consistency.
  • Collaborated with clients to understand project requirements and deliver tailored solutions.

Customer Service Manager

Verizon Wireless
Greensboro, NC
02.2017 - 01.2022
  • Managed customer inquiries and resolved issues to enhance satisfaction levels.
  • Developed and implemented training programs for staff to improve service quality.
  • Analyzed customer feedback to identify trends and recommend improvements.
  • Coordinated team schedules to ensure optimal coverage during peak hours.

Education

Associate of Applied Science - Diplomacy

Université
Paris, France
09-2016

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Multitasker
  • Speaks multiples languages
  • Collaboration
  • Attention to detail
  • Active listening
  • Document translation
  • Cultural awareness

Languages

French
Native or Bilingual
hausa
Native or Bilingual
Zarma
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Agent

RSVP Communications
05.2023 - Current

Translator and Interpreter

All Wireless Solutions
08.2020 - 07.2022

Customer Service Manager

Verizon Wireless
02.2017 - 01.2022

Associate of Applied Science - Diplomacy

Université
Nadia Harouna