Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Higgs

Columbia,MD

Summary

Accounts Receivable Analyst with extensive experience at Kforce/American College of Cardiology, specializing in account reconciliation and dispute resolution. Skilled in managing diverse portfolios and executing collection strategies that enhance cash flow and client satisfaction. Proficient in Microsoft Excel, utilizing analytical skills to optimize financial outcomes.

Overview

10
10
years of professional experience

Work History

Accountant

Kforce/American College of Cardiology
Washington, DC
06.2024 - 04.2025
  • Receive lock box deposit receipts [fund 01 and 09].
  • Daily review lock box deposits appropriately - Membership dues, NCDR participant fees, product sales, education program registrations, exhibit booth payments, sponsorships and exchange transactions, miscellaneous receipts;
  • Create a batch for each transaction type of receipts and ensure that sum of all batches for the day reconcile with lock box total;
  • Distribute lock box items to appropriate business lines.
  • Prepare and forward to the lock box facility checks received at Heart House.
  • Verify and process lock box checks and credit card receipts through Fonteva/Salesforce.
  • Process receipts and application of payments to appropriate revenue or accounts receivable codes.
  • Create and apply batches.
  • Verify and process request for refunds for overpayment of membership dues, product sales, education programs, and miscellaneous transactions.
  • Validate and process Fonteva/Salesforce account adjustments.
  • Weekly and month-end Fonteva/Salesforce batch interface to Navision.
  • Responsible for creating accounts receivable invoices in Fonteva/Salesforce upon request and validation from business line.
  • Responsible for Fonteva/Salesforce Item setup for review by Team Lead.
  • Perform month-end closing process.
  • Support and provide direction to Member Care staff in investigation and determination of corrective actions concerning refunds, improper application of receipts.
  • Manage and maintain accuracy of Fonteva/Salesforce accounts receivable.
  • Provide support and direction to NCDR account management related to receipt application for registry products subscription, participant fees, initiation fee, vendor distribution, sponsorship as well as processing of zero balance registry subscription.
  • Educate and guide internal stakeholders regarding accounting policies and procedures affecting accounts receivable processes.
  • Identify and coordinate with IT in resolving Fonteva/Salesforce process flaw and improve efficiency.

Credit and Collection Analyst

Cronus Human Capital/United States Pharmacopeia
Rockville, Maryland
05.2023 - 05.2024
  • Manages a portfolio of accounts ensuring timely collection of funds due to USP and establish payment schedules for customers that are delinquent.
  • Perform proactive review on upcoming payments due from customers and clearly document collection notes.
  • Reviews orders that exceed credit terms and works with SCD and Customer Service to facilitate timely order release, adhering to approved department operating policies.
  • Identify early warning signs of a customer deterioration.
  • Resolve customer inquiries, issues, and disputes.
  • Generate customer invoices and statements.
  • Process credit card payments.
  • Reviews & processes credit applications using web-based tools and conducts financial statement analysis for smaller exposures to determine creditworthiness of new and existing customers along with communicating credit decisions to customers and staff.
  • Always adheres to Global Finance Cultural Statement & Operating Principles.
  • Performs other related duties as assigned.

Accounts Receivable Analyst

Andrews & Cole/Arabella Finance
Washington, DC
12.2022 - 04.2023
  • Manage Accounts Receivable processes including client intake, weekly and monthly invoicing, credit memo, and monthly reporting.
  • Work with internal and external stakeholders to resolve collections issues.
  • Monitor project costs.
  • Work closely with internal stakeholders to ensure timely and accurate month-end close procedures including preparation of journal entries and GL reconciliations.
  • Assist with preparation of annual audit reconciliations and schedules.
  • Performed full cycle of accounts receivable past due balances, handling research, analysis and account reconciliations.
  • Recorded status updates regarding customers' financial situations and collection efforts.
  • Coordinated with external auditors during year-end audits by providing necessary documentation.

Accounts Payable/Receivable Coordinator

Environmental System Associates
Columbia, MD
05.2022 - 11.2022
  • Delivered timely payments to vendors based on internal schedules and established payment agreements.
  • Achieved accuracy targets by verifying invoices against contracts, checking transactions and resolving discrepancies.
  • Supported accurate inventory management by reconciling merchandise invoices, purchase orders and physical inventory numbers.
  • Maintained positive vendor relationships, deftly handling payment issues and tracking communications.
  • Oversaw petty cash, tracking expenses, documenting use and securing funds.
  • Reconciled payments, bank and credit card accounts.
  • Coordinated with sales team to resolve customer issues affecting payments.
  • Monitored aging reports and implemented collection strategies.
  • Helped coordinate month-end, quarterly and year-end closing processes.
  • Communicated with customers regularly to maintain positive relationships and encourage prompt payments.
  • Maintained accurate records of customer account balances, transactions, and payment history.
  • Resolved escalated customer complaints and answered questions regarding policies and procedures.
  • Kept updated records of inventory, supplies and maintenance actions.

Collections Representative

DC Government
Washington, DC
04.2015 - 05.2022
  • Handled outbound collection telephone calls with consistent service quality and excellent success rate.
  • Investigated and resolved balances using proactive communication with external and internal customers.
  • Resolved client billing problems by collecting direct payments and setting up payment plans.
  • Monitored account statuses closely to ensure timely follow-up on outstanding balances.
  • Analyzed customer payment histories to identify patterns or changes that may indicate potential default risk.
  • Educated customers about balances and delinquency issues with detailed documentation of identified problems.
  • Managed delinquent accounts and communicated with debtors to negotiate repayment plans.
  • Conducted research on debtor assets to identify potential recovery sources.
  • Trained new hires on company policies, procedures, and best practices in collections management.
  • Evaluated payments and denials received for correctness and appropriate application.
  • Liaised with third-party collection agencies when required, ensuring compliance with contractual terms and conditions.
  • Maintained accurate records of all collection activities in company database.
  • Provided exceptional customer service while discussing sensitive financial matters with debtors.
  • Provided accurate responses to customers' servicing questions and concerns.
  • Helped customers get back on top of payment demands by setting up accommodating plans.
  • Located delinquent customers via employers, government records, and other methods.
  • Planned and conducted special research projects in area of interest or expertise.
  • Researched accounts to trace problems and completed paperwork to finalize transactions.

Education

Master of Science (M.S.) - Forensic Accounting

Strayer University
Suitland, Maryland
05.2021

Bachelor of Arts (B.A.) - Business Administration

North Carolina Central University
Durham, NC
05.2002

Skills

  • Time management
  • Debt collection strategies
  • Decision making
  • Payment negotiations
  • Skip tracing
  • Multitasking
  • Portfolio management
  • Account reconciliation
  • Financial analysis
  • Dispute resolution
  • Problem solving
  • Credit risk assessment
  • Collection techniques
  • Attention to detail
  • Credit monitoring
  • Accounts receivable management
  • Bad debt recovery
  • Analytical thinking
  • Microsoft Excel proficiency
  • Information verification
  • Effective communication

Timeline

Accountant

Kforce/American College of Cardiology
06.2024 - 04.2025

Credit and Collection Analyst

Cronus Human Capital/United States Pharmacopeia
05.2023 - 05.2024

Accounts Receivable Analyst

Andrews & Cole/Arabella Finance
12.2022 - 04.2023

Accounts Payable/Receivable Coordinator

Environmental System Associates
05.2022 - 11.2022

Collections Representative

DC Government
04.2015 - 05.2022

Master of Science (M.S.) - Forensic Accounting

Strayer University

Bachelor of Arts (B.A.) - Business Administration

North Carolina Central University

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