Nadia Hope
South Jordan,USA
Summary
Customer Service Representative Specialist with a proven track record in enhancing operational efficiency and resolving complex client issues. Expertise in Microsoft Office and CRM systems, ensuring confidentiality while delivering exceptional support. Recognized for effective task prioritization and managing high volumes of inbound calls in fast-paced environments. Committed to fostering positive customer relationships and contributing to overall company success.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Specialist
Blake Brothers
Murray, USA
12.2018 - Current
- Delivered consistent administrative support through appointment scheduling, document handling, and data entry.
- Maintained a high level of customer data confidentiality and professionalism.
- Developed organizational strategies to streamline day-to-day operations, echoing the needs of a dynamic office environment with shifting priorities.
- Handled incoming inquiries and resolved complex client issues using analytical and interpersonal skills.
- Proficient in Microsoft Office, including Excel and Outlook, regularly using both for tracking, reporting, and communication.
Education
Bachelor of Arts (B.A.) - English Literature
University of Massachusetts
Amherst, MA06.2009
Skills
- Administrative support and clerical tasks
- Appointment scheduling and calendar management
- Microsoft Office proficiency
- Data entry and report preparation
- Professional communication skills
- Multi-tasking and prioritization
- Customer relationship management
- Confidentiality and accuracy
- Effective under pressure
Timeline
Customer Service Representative Specialist
Blake Brothers
12.2018 - Current
Bachelor of Arts (B.A.) - English Literature
University of Massachusetts
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