Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Ibrahim

Savannah,United States

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Overview

6
6
years of professional experience

Work History

Operations Specialist

Ardent Industrial Equipment
06.2023 - 11.2023
  • Hybrid Remote work environment
  • Collected, arranged, and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Motivated and trained employees to maximize team productivity.
  • Developed and updated tracking spreadsheets using Excel
  • Oversee a Team of 25 Technicians.
  • Produce Billing to customers.
  • Invoice service orders within two separate systems.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Used Dispatching and Invoicing systems such as NAV and Tinnacity.

Fleet Manager

Envirovac Holdings, LLC
10.2021 - 04.2023
  • Remote Work Environment
  • Office administration
  • Management
  • Customer Service
  • Salesforce
  • Purchase Management
  • DOT Compliance
  • Fleet Inventory Tag and registrations
  • Managed Maintenance and Invoicing systems such as Fleetio and Samsara and Greatplanes.
  • Updating and processing Fleet Maintenance duties
  • IFTA and IRP compliance
  • Updating Maintaining Fuel systems and handling any fuel pin or fuel card issues
  • Oversaw process improvement initiatives
  • Executed training programs
  • Processed employee expense reports quickly to prevent delays in payouts
  • Reduced errors in accounting and financial reporting by modifying current processes
  • Developed monthly reports
  • Managed day-to-day development issues
  • Used measurements, analysis and process alternatives to arrive at best practices
  • Developed strategic plans and initiatives
  • Observed all laws, regulations and other applicable obligations
  • Directed business processes from conceptualization through end-user delivery
  • Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses
  • Performed ongoing analysis to develop and advance future marketing strategies.

Dispatcher/Customer Service

PB Industries, Inc
01.2021 - 06.2021
  • Hybrid Remote Work Environment
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.

Dispatcher/Customer Service

Port City Logistics
05.2018 - 01.2021
  • Long Periods of Remote Work
  • Customer service, DOT Compliance, Dispatch, Admin duties, SAP Troubleshooting, Supervisor duties Logistics support
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Answered general marketing department inquiries by email, phone and mail.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Generated documentation and information required for customer shipments.
  • Used Dispatching and Invoicing systems such as Profitools and SAP.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Education

BBA - Business Administration And Management

Columbia Southern University
05.2026

High School Diploma -

Tompkins Technical & Career Institute
Savannah, GA
04.2016

Some College (No Degree) - DevOps And Software Engineering Certification

Coursera Online Learning Platform

Skills

  • MICROSOFT OFFICE
  • Detail oriented
  • Account Reconciliation
  • Accounting
  • Data entry
  • Payroll
  • Compliance management
  • INVENTORY CONTROL
  • Fleet management
  • Data Interpretation
  • Organizational Requirements Monitoring
  • Cost Control
  • Coordinate Transportation
  • Route Navigation Software
  • MS Office
  • Microsoft Excel
  • Employee Timesheet Processing
  • Collaborate Cross-Functionally
  • Contract Development and Management
  • Scheduling and Coordinating
  • Strategic Planning
  • Complex Problem-Solving
  • Marketing Analytics
  • Marketing Collateral Development

Timeline

Operations Specialist

Ardent Industrial Equipment
06.2023 - 11.2023

Fleet Manager

Envirovac Holdings, LLC
10.2021 - 04.2023

Dispatcher/Customer Service

PB Industries, Inc
01.2021 - 06.2021

Dispatcher/Customer Service

Port City Logistics
05.2018 - 01.2021

BBA - Business Administration And Management

Columbia Southern University

High School Diploma -

Tompkins Technical & Career Institute

Some College (No Degree) - DevOps And Software Engineering Certification

Coursera Online Learning Platform

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Nadia Ibrahim