Nadia Ishak
Bristow,VA
Summary
Highly skilled IT Project Manager with 10 years of experience in managing and delivering large-scale IT Projects for government clients. Proficient in leading across-functional teams, ensuring compliance with government regulations, delivering projects within scope, schedule, and budget.
within and schedule, and budget. Adept at stake management, risk mitigation, and fostering a collaborative work environment to project objectives
Overview
18
18
years of professional experience
Work History
Government Project Manager
Alxtel
02.2022 - Current
- Build a network of professional relationships within Federal, State and Local Government market to support business development activities.
- Lead the planning, execution of multiple high-profile IT projects for government clients, ensuring adherent government regulations and standards
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress, and technical problems.
IT Project Manager
Resource Stack
05.2019 - 02.2022
- Manage internal and external project teams
- Manage clients through all phases of a relationship
- Responsibly make and keep promises to our clients
- Develop budgets, proposals, schedules, project plans and staffing plans
- Review project design, documentation, cost estimates and other materials to ensure compliance with the project scope
- Manage and coordinate consultants providing services for assigned projects
- Ensure projects are within budgets, completed on schedule and meet or exceed professional standards of work
- Contribute technically to projects in areas where qualified in support of work prepared by the respective disciplines
- Provide proactive leadership in identifying and solving project and client issues.
IT Project Manager
Freelance
04.2014 - 04.2019
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led and managed staff of 20 team members engaged in administering complex IT infrastructure.
- Met project deadlines without sacrificing build quality or workplace safety.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
IT Support Specialist
NBC Universal Studios
07.2013 - 04.2014
- Provided first line of defense for any issues in Newsroom.
- System administration including monitoring, routine maintenance and purging of systems, distribution quality, including, but not limited to New Media Platforms
- Daily presence in the newsroom during breaking news block to provide dedicated support and monitoring of systems.
- Lead multiple Digital Media & Tech projects.
- Provided on-call coverage 24/7, 365 days a week operation.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Delivered onsite technical support for 200 employees.
- Assisted in successful migrations to new server platforms with minimal interruptions to business operations.
IT Systems Administrator
LTI DataComm
07.2012 - 07.2013
- Enhanced system performance by optimizing server configurations and implementing regular maintenance routines.
- Reduced downtime by proactively identifying potential issues and resolving them before they escalated.
- Secured network systems by implementing robust security protocols, mitigating risks associated with cyber threats.
- Conducted training sessions for staff on new technology implementations, increasing overall adoption rates and productivity levels.
- Established standardized operating procedures for IT Systems Administration tasks, promoting consistency across the organization in all relevant activities performed throughout daily workloads.
- Diagnosed and executed resolution for network and server issues.
IT Help Desk Administrator
MBN
07.2006 - 07.2012
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted in system migrations, ensuring minimal downtime and smooth transition for all users involved.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Provided exceptional customer service by consistently following up with users to ensure their issues were fully resolved.
- Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Associate of Applied Science - Information Systems Administration
ITT Technical Institute - Indianapolis
Indianapolis, IN06.2012
Skills
- Project Management
- Compliance Monitoring
- Contract Management
- Strategic Planning
- Agile Methodology
- Staff Management
Timeline
Government Project Manager
Alxtel
02.2022 - Current
IT Project Manager
Resource Stack
05.2019 - 02.2022
IT Project Manager
Freelance
04.2014 - 04.2019
IT Support Specialist
NBC Universal Studios
07.2013 - 04.2014
IT Systems Administrator
LTI DataComm
07.2012 - 07.2013
IT Help Desk Administrator
MBN
07.2006 - 07.2012
Associate of Applied Science - Information Systems Administration
ITT Technical Institute - Indianapolis
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