Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Jaber

San Antonio,Texas

Summary

Accomplished healthcare professional with a proven track record at PAM Health, enhancing patient intake efficiency and optimizing census management. Expert in Medicare/insurance and adept at fostering team collaboration. Demonstrated success in improving process initiatives and establishing robust referral networks, significantly boosting operational outcomes. Skilled in employee supervision and office management, with a focus on achieving strategic goals.

Overview

10
10
years of professional experience

Work History

Centralized Admissions Director

PAM Health
05.2020 - Current
  • Coordinating hospital admissions processes, ensuring efficient patient intake and registration to achieve targeted census.
  • Supervised and managed a team including Intake Specialists, Admissions Office Coordinators, and Business Office Specialists.
  • Developed and maintained strong relationships with referral sources, facilitating smooth referral processes and timely admissions.
  • Evaluated and pre-certified insurance coverage, acting as a liaison between patients, insurance carriers, and clinical teams to ensure clear understanding of coverage and admission policies.
  • Implemented and monitored process improvement initiatives within the admissions department, making recommendations for performance improvement projects
  • Provided back-up support for Intake Specialists during peak periods or absences, ensuring continuity of service and operational efficiency.
  • Mentored and trained admissions department staff to maintain high levels of customer service and job proficiency.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.

Lead Clinical Navigator

PAM Health
10.2019 - 05.2020
  • Led and trained the Clinical Navigator team, ensuring achievement of daily, weekly, and monthly targets.
  • Assisted in developing and implementing marketing strategies and plans for the business development team.
  • Cultivated and maintained strong relationships with referral sources, including physicians, and discharge planners.
  • Analyzed and reported on operational data, referral trends, and stakeholder satisfaction, providing actionable insights for program development and quality improvement.
  • Coordinated and supported marketing presentations, educational in-services, and tours for potential patients and referral sources.
  • Worked collaboratively with admissions staff, nursing teams, and external stakeholders to facilitate smooth referral conversions and optimize census management.
  • Assisted in the identification and education of new referral sources, continuously assessing and addressing their needs.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.

Healthcare Marketing Director

Brookdale Patriot Heights
08.2014 - 10.2019
  • Coordinated and collaborated with Brookdale services including Home Health, Hospice, Personalized Living, Assisted Living, Memory Care, and Independent Living to ensure seamless integration and service delivery.
  • Led and supervised the admissions office, managing the admissions coordinator and ensuring efficient patient intake and registration processes.
  • Compiled and analyzed weekly Trend Reports, providing statistical insights on referral sources, admissions, discharges, and monthly referral statistics.
  • Conducted competitive analysis to keep the team informed about market trends and competitor activities.
  • Cultivated and maintained strong relationships with referral sources, including physicians, and discharge planners.
  • Coordinated special events, scheduled luncheons, provided comprehensive internal and external marketing services, and represented Brookdale in the local community.

Education

Bachelor of Arts - Healthcare Administration

WGU
2026

Skills

  • Registration paperwork
  • Instructional planning
  • Higher Education Knowledge
  • Employee Supervision
  • Office Management
  • Sales experience
  • Admissions Policies
  • Medicare/Insurance Knowledge
  • Microsoft
  • Knowledgeable with the difference in the levels of post acute care

Timeline

Centralized Admissions Director

PAM Health
05.2020 - Current

Lead Clinical Navigator

PAM Health
10.2019 - 05.2020

Healthcare Marketing Director

Brookdale Patriot Heights
08.2014 - 10.2019

Bachelor of Arts - Healthcare Administration

WGU
Nadia Jaber