Accomplished healthcare professional with a proven track record at PAM Health, enhancing patient intake efficiency and optimizing census management. Expert in Medicare/insurance and adept at fostering team collaboration. Demonstrated success in improving process initiatives and establishing robust referral networks, significantly boosting operational outcomes. Skilled in employee supervision and office management, with a focus on achieving strategic goals.
Overview
10
10
years of professional experience
Work History
Centralized Admissions Director
PAM Health
05.2020 - Current
Coordinating hospital admissions processes, ensuring efficient patient intake and registration to achieve targeted census.
Supervised and managed a team including Intake Specialists, Admissions Office Coordinators, and Business Office Specialists.
Developed and maintained strong relationships with referral sources, facilitating smooth referral processes and timely admissions.
Evaluated and pre-certified insurance coverage, acting as a liaison between patients, insurance carriers, and clinical teams to ensure clear understanding of coverage and admission policies.
Implemented and monitored process improvement initiatives within the admissions department, making recommendations for performance improvement projects
Provided back-up support for Intake Specialists during peak periods or absences, ensuring continuity of service and operational efficiency.
Mentored and trained admissions department staff to maintain high levels of customer service and job proficiency.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Lead Clinical Navigator
PAM Health
10.2019 - 05.2020
Led and trained the Clinical Navigator team, ensuring achievement of daily, weekly, and monthly targets.
Assisted in developing and implementing marketing strategies and plans for the business development team.
Cultivated and maintained strong relationships with referral sources, including physicians, and discharge planners.
Analyzed and reported on operational data, referral trends, and stakeholder satisfaction, providing actionable insights for program development and quality improvement.
Coordinated and supported marketing presentations, educational in-services, and tours for potential patients and referral sources.
Worked collaboratively with admissions staff, nursing teams, and external stakeholders to facilitate smooth referral conversions and optimize census management.
Assisted in the identification and education of new referral sources, continuously assessing and addressing their needs.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Worked closely with organizational leadership and board of directors to guide operational strategy.
Healthcare Marketing Director
Brookdale Patriot Heights
08.2014 - 10.2019
Coordinated and collaborated with Brookdale services including Home Health, Hospice, Personalized Living, Assisted Living, Memory Care, and Independent Living to ensure seamless integration and service delivery.
Led and supervised the admissions office, managing the admissions coordinator and ensuring efficient patient intake and registration processes.
Compiled and analyzed weekly Trend Reports, providing statistical insights on referral sources, admissions, discharges, and monthly referral statistics.
Conducted competitive analysis to keep the team informed about market trends and competitor activities.
Cultivated and maintained strong relationships with referral sources, including physicians, and discharge planners.
Coordinated special events, scheduled luncheons, provided comprehensive internal and external marketing services, and represented Brookdale in the local community.
Education
Bachelor of Arts - Healthcare Administration
WGU
2026
Skills
Registration paperwork
Instructional planning
Higher Education Knowledge
Employee Supervision
Office Management
Sales experience
Admissions Policies
Medicare/Insurance Knowledge
Microsoft
Knowledgeable with the difference in the levels of post acute care