Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Nadia Jamal

Nadia Jamal

Richmond,VA

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

8
8
years of professional experience

Work History

Operations Manager

TeamHealth
08.2021 - Current
  • Results-driven Operations Manager with a proven track record of optimizing healthcare operations, enhancing efficiency and driving strategic initiatives
  • Adept at managing cross-functional teams, streamlining workflows and improving provider and patient experiences
  • Key Responsibilities: Analyzed operational data to identify trends, optimize resource allocation and drive decision-making
  • Oversaw daily operations, ensuring compliance with company policies and healthcare regulations

Practice Coordinator

TeamHealth
03.2021 - 08.2021
  • Detail-oriented Practice Coordinator with experience in Healthcare Administration, provider support and operational efficiency
  • Skilled in coordinating schedules, managing provider onboarding and ensuring seamless communication between clinical and administrative teams
  • Key Responsibilities: Managed provider scheduling, shift assignments and payroll coordination
  • Served as a primary point of contact between providers, hospital administrators and TeamHealth Leadership
  • Facilitated communication and problem solving to address provider and facility concerns
  • Supported billing and revenue cycle management by coordinating documentation and compliance efforts

Office Manager

Nova Physician Wellness Center
03.2017 - 06.2018
  • Experienced office manager with a strong background in healthcare administration, office operations, and patient services
  • Adept at optimizing workflows, managing staff, and ensuring a seamless patient experience
  • Skilled in financial management, compliance and process improvement
  • Key Responsibilities: Oversaw daily operations at 3 separate offices, ensuring efficiency in front-desk management, patient scheduling & provider support
  • Managed administrative staff (19 employees), including hiring, training and performance evaluation
  • Handled billing, insurance verification, and revenue cycle management to optimize financial performance

Procedure Scheduler

Gastroenterology Associates
03.2017 - 06.2018
  • Detail-oriented procedure scheduler with experience in coordinating patient procedures, managing scheduling logistics, and ensuring compliance with medical guidelines
  • Skilled in patient communication, insurance verification and maintaining efficient office workflows
  • Key Responsibilities: Scheduled and coordinated endoscopic and gastroenterology procedures, ensuring efficient patient flow
  • Communicated with patients to provide pre-procedure instructions, appointment confirmations and follow-up details
  • Verified insurance coverage, obtained prior authorizations & coordinated billing documentation

Education

Bachelor of Science - Healthcare Administration

Stratford University
12.2016

Skills

  • Healthcare Industry Background
  • Team Leadership
  • Operational Efficiency Management
  • Effective Relationship Management
  • Operational Productivity
  • Strategic Executive Leadership
  • Problem-Solving Expertise
  • Data Interpretation
  • Data Reporting Tools
  • Effective Organization
  • Effective Communication
  • Resource Management
  • Team leadership

Accomplishments

  • Graduated with Magna Cum Laude
  • Successfully led a robust onboarding process of 17 new Hospital Medicine physicians that resulted in a smooth workflow and transition amongst the hospital and teams.
  • Successful execution of the Burn CME requirement project for Chippenham Hospital ensuring clinicians maintain their privileges and no interruptions to their schedule.
  • Coordinated an APEX (Achieving Peak Performance in Patient Experience) event in 4 different hospitals.

Timeline

Operations Manager

TeamHealth
08.2021 - Current

Practice Coordinator

TeamHealth
03.2021 - 08.2021

Office Manager

Nova Physician Wellness Center
03.2017 - 06.2018

Procedure Scheduler

Gastroenterology Associates
03.2017 - 06.2018

Bachelor of Science - Healthcare Administration

Stratford University

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Nadia Jamal