Nadia Javed
Houston,USA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Asurion
05.2016 - Current
- Resolve complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Conduct thorough research on reported issues and implementing effective fixes to prevent future problems.
- Mentor new team members on company protocols and best practices for delivering exceptional technical support services.
- Escalate high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Manage challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Night Auditor
Home 2 Suites by Hilton
02.2020 - 04.2020
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Assistant Manager
Windsor Store
02.2019 - 04.2020
- Recognized and prevented security risks and theft.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Associate
Bath and Body Works
05.2017 - 04.2020
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
Customer Service Representative for Upstart Loans
FMA Alliance
06.2018 - 03.2019
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Windsor Store
10.2017 - 02.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
Kennel Technician
Prestonwood Kennels
05.2016 - 10.2017
- Maintained clean and sanitary living conditions for animals, promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
Education
Bachelors - Computer And Information Sciences
University of Houston
Houston, TX05.2026
Skills
- Desktop Support
- Customer Success Management
- Call Center Operations
- Staff Education and Training
- Conflict Resolution
- Attention to Detail
- User Support
- Software Diagnosis
- Information Protection
Certification
Google Cybersecurity Certificate
Timeline
Night Auditor
Home 2 Suites by Hilton
02.2020 - 04.2020
Assistant Manager
Windsor Store
02.2019 - 04.2020
Customer Service Representative for Upstart Loans
FMA Alliance
06.2018 - 03.2019
Sales Associate
Windsor Store
10.2017 - 02.2019
Sales Associate
Bath and Body Works
05.2017 - 04.2020
Technical Support Representative
Asurion
05.2016 - Current
Kennel Technician
Prestonwood Kennels
05.2016 - 10.2017
Bachelors - Computer And Information Sciences
University of Houston
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