Nadia Jemison
Oklahoma City,OK
Summary
Skilled at promoting service to home and business owners. Competent in preparing proposal and contract paperwork, managing schedules and coordinating installations and service calls to maximize customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Expert Solar Sales Consultant with strong understanding of acceptable energy standards for lowering resource use and costs. Skilled in delivering creative and unique solutions to help companies increase efficiency while reducing energy consumption. Operates equipment and tools to promote product line.
Overview
1
1
year of professional experience
Work History
Solar Sales Representative
Sunpro Solar
Kansas, IL
12.2021 - Current
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Applied advanced understanding of 27 system throughout promotional and sales phases, securing major corporate accounts.
- Developed strategic and tactical sales plans to structure new statewide initiatives, growing market share over 15%
Lead Customer Service Representative
Hertz Car Rental
Oklahoma City, OK
02.2021 - 12.2021
- Planned schedules and workflows based on expected customer demands.
- Engaged clients in person and over phone to answer questions and address complaints.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Reviewed associate performance to identify training needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Perform Windows XP patch updates.
- Participate in process improvement and training workshops.
- Perform firewall configuration.
- Perform troubleshooting.
- Perform remote access and IT related troubleshooting.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Assistant Store Manager
7-eleven
Oklahoma City, OK
11.2020 - 02.2021
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Perform Windows XP patch updates.
- Participate in process improvement and training workshops.
- Perform firewall configuration.
- Perform troubleshooting.
- Perform remote access and IT related troubleshooting.
- Managed over 20 calls per shift increased sells by 5%.
Education
High School Diploma -
Longwood High School
Middle Island, NY06.1997
Skills
- Lead Development
- Customer Relations
- Continuous professional improvement
- Attention to Detail
- Self-Motivated
- Flexible and Adaptable
- Dependable and Responsible
- MS Office
- Teamwork and Collaboration
- Quality control
Timeline
Solar Sales Representative
Sunpro Solar
12.2021 - Current
Lead Customer Service Representative
Hertz Car Rental
02.2021 - 12.2021
Assistant Store Manager
7-eleven
11.2020 - 02.2021
High School Diploma -
Longwood High School
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