Summary
Overview
Work History
Skills
Timeline
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Nadia Johnson

Kalamazoo,MI

Summary

A current student at Western Michigan University with a strong interest in data analysis, communications, and marketing. Experience includes client relations, sales strategy, and outreach, helping businesses like Room 35 grow through targeted lead generation and relationship-building. Proficient in CRM tools like Salesforce, market research, and data analysis, drove informed decisions and develop creative marketing strategies. With analytical skills and communications expertise, has an eagerness to contribute to roles that connect data-driven insights with effective marketing solutions.

Overview

5
5
years of professional experience

Work History

Communications and Marketing Intern

Room 35 Consulting
05.2024 - 07.2024
  • Conducted in-depth research on construction industry trends, local economic conditions, and program viability to inform the development of Room 35's consulting services.
  • Supported program development for Room 35's flagship courses, including Core 60, The Blueprint, and Acceler8, focusing on growth strategies for pre-licensed and licensed builders.
  • Delivered comprehensive research reports that surpassed the work of previous interns, earning praise from senior leadership for exceptional analytical skills and presentation of findings.
  • Participated in brainstorming sessions, generating innovative ideas for new marketing initiatives.
  • Assisted in designing sales models and researching market trends to support the sales team and CEO in decision-making.
  • Wrote grant proposals to secure funding for Room 35's initiatives and represented the company at industry events, engaging attendees and managing booths to promote services.
  • Edited company blog posts, newsletters, and other written materials to maintain a consistent voice and tone across all platforms.

Associate Customer Service Representative

Stryker
05.2022 - 05.2023
  • Provided professional and reliable service to customers, sales representatives, and service technicians using Salesforce, email, and phone systems.
  • Answered inquiries regarding order tracking, pricing, and availability of Stryker Medical products, prioritizing urgent requests such as Trimedx white-glove services.
  • Managed customer orders and disputes, offering solutions including order replacements, returns, and credits while liaising with relevant departments for complex issues.
  • Utilized CRM software effectively for efficient tracking of customer interactions and issue resolution progress.
  • Managed high volume of incoming calls, maintaining composure under pressure and providing accurate information to customers.

Leasing Agent

Cardinal Group Management
07.2021 - 05.2022
  • Responded to tenant inquiries, leveraging active listening to resolve issues effectively and efficiently.
  • Conducted property tours, providing detailed insights on amenities and premium unit features, contributing to increased lease renewals and tenant satisfaction.
  • Distributed and followed up on tenant renewal notices.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

Retail Sales Associate

Benefit Twice Outlet Stores
10.2020 - 07.2021
  • Handled cash transactions, ensured accuracy in payment collection, and maintained excellent customer service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.

Campaign Assistant

Jon Hoadley's Campaign for Congress
06.2019 - 01.2020
  • Collected and analyzed survey data to assess campaign outreach effectiveness.
  • Managed client information in databases, ensuring streamlined access to key information for campaign leaders.
  • Coordinated volunteer recruitment and training efforts, strengthening the campaign''s workforce and effectiveness.
  • Provided exceptional administrative support including managing correspondence and updating databases regularly.
  • Developed strong relationships with community organizations, fostering partnerships that supported campaign goals.

Skills

  • Customer Service: Expertise in providing timely and professional support to clients, resolving issues, and maintaining strong customer relationships
  • Communication: Skilled in addressing customer inquiries and communicating product information, availability, and order statuses
  • Dispute Resolution: Experienced in handling customer disputes, returns, and replacements, ensuring client satisfaction
  • Salesforce/CPQ: Proficient in Salesforce and other CRM tools for managing client interactions and tracking orders
  • Research and Analysis: Strong analytical abilities, as demonstrated by in-depth research for Room 35 and evaluation of campaign data
  • Active Listening: Utilized as a Leasing Agent to resolve tenant issues, ensuring clear understanding and effective communication
  • Sales and Marketing: Led targeted marketing efforts, with proven success in expanding customer bases and promoting premium products
  • Data Management: Competent in organizing and managing data for quick access and analysis, ensuring efficient operations
  • Program Development: Assisted with the creation and management of development programs for construction industry clients
  • Salesforce/CPQ: Proficient in managing client interactions and tracking orders using Salesforce and other CRM tools
  • Lead Generation: Developed strategies to identify and nurture potential clients and business partners
  • Sales and Marketing: Successful in expanding customer bases through targeted outreach and marketing efforts
  • Grant Writing: Secured funding through well-crafted grant proposals for company initiatives
  • Event Management: Managed booths and engaged with attendees at industry events to promote services

Timeline

Communications and Marketing Intern

Room 35 Consulting
05.2024 - 07.2024

Associate Customer Service Representative

Stryker
05.2022 - 05.2023

Leasing Agent

Cardinal Group Management
07.2021 - 05.2022

Retail Sales Associate

Benefit Twice Outlet Stores
10.2020 - 07.2021

Campaign Assistant

Jon Hoadley's Campaign for Congress
06.2019 - 01.2020

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Nadia Johnson