Nadia Kelly
Chattanooga,TN
Summary
Strategic and results-driven HR professional with experience across human resources, talent acquisition, and operations. Proven ability to foster inclusive workplace cultures and implement HR best practices. Skilled in supporting both domestic and international teams across diverse industries. Recognized for building high-performing teams, streamlining processes, and enhancing employee engagement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HR Generalist, People Operations
CLOUDEQ (Lay-Off)
04.2024 - 06.2025
- Support Operations and HR related functions and communications, managing a wide range of human resources efforts within organization; with responsibilities spanning across recruitment and onboarding, employee relations, benefits administration, performance management, training and development, and compliance. Working as a bridge between employees and management, focused on creating a positive, supportive work environment while aligning with the company's broader strategic goals.
- Managed the HR support queue, resolving employee inquiries in compliance with internal policies and employment laws.
- Collaborated with the legal team to address complex or sensitive HR matters, ensuring appropriate legal consultation was obtained when needed.
- Created and maintained Standard Operating Procedures (SOPs) for payroll and other core HR processes.
- Utilize HRIS platforms daily, including DEEL for managing international contractors and EORs.
- Assigned and tracked compliance training, staying current with state-mandated training requirements.
- Prepared and supported internal and external HR audits, ensuring documentation and procedural compliance.
- Facilitated employee feedback through engagement surveys, analyzing results to identify trends, strengths, and areas for improvement.
- Drafted job descriptions and technical postings tailored to hiring needs.
- Sourced passive candidates, conducted screenings, coordinated interviews, and managed full-cycle onboarding processes (I-9s, offer letters, contracts, background checks, orientations). Full life cycle recruitment.
- Created total compensation calculators to accurately communicate offer packages.
- Oversaw content and compliance on the HR intranet, including labor law postings, policy updates, announcements, calendars, and company news.
- Tracked and presented DEIA (Diversity, Equity, Inclusion, and Accessibility) metrics monthly to leadership to support data-driven inclusion strategies.
- Partnered with tech team to develop HR forms and automated workflows.
- Managed multi-state HR compliance, including business registrations, tax withholdings, unemployment insurance, workers' comp, and annual renewals, as a foreign entity.
AVP Senior Sourcing Analyst
CITIGROUP (Lay-Off)
05.2022 - 04.2024
- Promote Citi brand and culture with active and passive candidates in coordination with the Talent Acquisition team.
- Identify external AVP, VP and SVP talent pools and engage, screen, and convert to active applicants for current and future positions.
- Understanding employment laws as well as industry standards and practices.
- Proactively identified candidate slates by pursuing candidates through tools such as LinkedIn Recruiter, Zoom Info, Indeed, Workday.
- Researched the availability of diverse talent for selected roles to advise and consult with recruiters and hiring managers to develop a strategy to engage and attract such talent.
- Discussed salary and prepared offers.
- Maintained accurate information in the CRM through a consistent communication strategy with a pipelined network of prospects.
- Captured all interactions in Applicant Tracking System and pulled metrics to ensure goals and target expectations were met.
People Operations Coordinator
CLOUDEQ (Resigned)
08.2021 - 05.2022
- Support Operations and HR related functions and communications. Developed a wide range of policies, procedures, database and tracking structures. Maintained and updated organizational chart, employee directory, site(s) permissions, expense reporting. Training and development and roll-out. Employ platforms to source, screen and recruit top talent.
- Designed varying job descriptions, postings (including those technical in nature).
- Screenings, reference checks and interview scheduling coordination and follow-up.
- Developed multi-functional Employee Portal within SharePoint.
- Tracked employee training cost analysis.
Recruiter
ASHLEY FURNITURE (Resigned)
Brandon, USA
11.2020 - 08.2021
- Sourced and screened sales professionals and managers for permanent positions, using advanced techniques, including internet sourcing, database mining, and networking.
- Defined, implemented, and executed recruiting and sourcing strategies to meet staffing requirements of 26 stores located throughout Florida and Wisconsin.
- Successfully increased percentage staffed from 67% to 84% in 6 months.
- Managed Marketing Budgets exceeding $30,000 quarterly.
- Developed the hiring manager handbook that was adopted company-wide.
Corporate Recruiter
NORTH AMERICAN ROOFING (Lay-Off)
Tampa, USA
04.2019 - 07.2020
- Devised and managed internal and external communications for sourcing and recruiting.
- Managed talent acquisition processes, which consisted of full-life cycle recruiting on a national level.
- Successfully increased percentage staffed of inside sales team from 37% to 91% in 12 months.
- Successfully increased percentage staffed of labor positions from 73% to 93% in 12 months.
- Trained inside sales team on utilization of LinkedIn Navigator in networking and sourcing.
Admissions Specialist
UMA (Resigned)
Tampa, USA
04.2019 - 07.2020
- Developed and implemented effective and efficient conversion strategies, which included screening, and interviewing applicants for admission into UMA.
- Achieved Double Target Student Success Awards consecutively for 17 months.
- Maintained position as a Top 5 on a team of 400+ throughout duration of employment.
- Published a standardized step-by-step guide to promote professional development strategies.
- Published a quality assurance packet specific to improving student acquisition and retention.
Program Admin / CDM (Resigned)
NORTHROP GRUMMAN
San Diego, USA
06.2004 - 11.2012
- With a US Secret Security Clearance, provided cross functional administrative support for one of the world's largest space, aeronautics, and defense contractors.
- Project Management of data projects, including action item tracking, communication planning, and risk management.
- Tracked and managed data and created reports on demand for government projects.
- Organized, monitored, and tracked mandatory training of a 45-member software engineering team.
- Registered, packaged, delivered, and archived over one hundred government contract deliveries, including classified material.
Education
Master of Business Administration (MBA) -
WESTERN GOVERNORS' UNIVERSITY
12.2024
Bachelor of Science - Human Resource Management and Business Administration
WESTERN GOVERNORS' UNIVERSITY
03.2022
Skills
- Talent Acquisition
- Sourcing
- Employee Engagement
- Employee Relations
- DEIA Strategy
- Metrics
- Policy Development
- SOP Development
- Compensation
- Job Architecture
- HRIS
- Workday
- Paylocity
- Silkroad
- Training
- Legal Compliance
- Audit ReadinesS
- DEEL
- Handshake
- LinkedIn Recruiter
- Indeed Employer
- PeopleKeep
- DocuSign
- ZoomInfo
- SurveyMonkey
Certification
- SHRM Certified Professional, 11/30/2022
Timeline
HR Generalist, People Operations
CLOUDEQ (Lay-Off)
04.2024 - 06.2025
AVP Senior Sourcing Analyst
CITIGROUP (Lay-Off)
05.2022 - 04.2024
People Operations Coordinator
CLOUDEQ (Resigned)
08.2021 - 05.2022
Recruiter
ASHLEY FURNITURE (Resigned)
11.2020 - 08.2021
Corporate Recruiter
NORTH AMERICAN ROOFING (Lay-Off)
04.2019 - 07.2020
Admissions Specialist
UMA (Resigned)
04.2019 - 07.2020
Program Admin / CDM (Resigned)
NORTHROP GRUMMAN
06.2004 - 11.2012
Master of Business Administration (MBA) -
WESTERN GOVERNORS' UNIVERSITY
Bachelor of Science - Human Resource Management and Business Administration
WESTERN GOVERNORS' UNIVERSITY
Similar Profiles
Eliana ParkerEliana Parker
Assistant Event Coordinator at cloudEQAssistant Event Coordinator at cloudEQ
Jaspreet KaurJaspreet Kaur
SysOps Administrator at CloudEQSysOps Administrator at CloudEQ
Neha SharmaNeha Sharma
Project Manager at CloudEQProject Manager at CloudEQ
Albert SmithAlbert Smith
Night Auditor/Houseman at Saraswati HospitalityNight Auditor/Houseman at Saraswati Hospitality
Tristan MooreTristan Moore
Sales Floor Associate at MarshallsSales Floor Associate at Marshalls