Summary
Overview
Work History
Education
Skills
Remote Work Setup
References
Timeline
Generic

Nadia Khader

Ludowici,GA

Summary

Hard-working individual who truly enjoys helping others. Highly organized and efficient in a remote environment. Demonstrated to building trusting relationships. Adept at working effectively and quickly mastering new skills. Thinks critically,solves problems, and delivers excellent customer service.

Overview

9
9
years of professional experience

Work History

Domestic Engineer

Self-Employed
Ludowici, GA
03.2015 - Current
  • Successfully sustained all aspects of household responsibilities while supporting spouses 20 year active military duty
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Determine needs, deliver solutions and overcome objections through negotiations
  • Manage multiple tasks and meet time-sensitive deadlines
  • Exhibit professionalism and composure in stressful circumstances
  • Creating and balancing a budget while running daily reports to verify totals.

Customer Service (Ecommerce Business)

The Highest Elevation Shop
Remote, GA
05.2021 - 12.2023
  • Managed the daily operations related to customer service, inventory management, and marketing
  • Communicated with online customers to address questions about products, policies, and shipping methods
  • Developed strategies for increasing customer loyalty through rewards programs
  • Analyzed customer data to identify sales trends and develop targeted promotional campaigns
  • Implemented email marketing campaigns to generate leads and drive sales revenue
  • Prepared and organized online storefront marketing material, including product descriptions, and subject lines, optimizing content to search engine criteria
  • Provided efficient and courteous service to customers at all times
  • Created website design, ads and flyers.

Home Care Attendant

Private Duty (Neighbor)
Staten Island, NY
07.2019 - 10.2021
  • Provided in home care and compassionate companionship for a 71 year old man with chronic hepatitis C disease
  • Assisted with transportation needs for medical appointments or errands as required
  • Performed housekeeping tasks such as changing linens, laundry, vacuuming floors, dusting furniture, and cleaning bathrooms
  • Communicated with patient to determine need for assistance or social and emotional support
  • Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes
  • Demonstrated excellent communication skills while interacting with patient and his family in a professional manner
  • Assisted with bathing, toileting, ambulation and feeding
  • Recognized emergency situations and implemented appropriate emergency procedures
  • Maintained professionalism in challenging circumstances.

Education

Regents High School Diploma -

Richmondtown Preparatory High School
06.2010

Skills

  • Advanced oral and written communication skills
  • Active listening and empathy in customer interactions
  • Proficient computer use: Microsoft word, Power Point, Excel and Access, Adobe reader
  • Proficient in using CRM software and virtual communication tools
  • Proficient in managing multiple calls while continuously providing excellent customer service care
  • Strong problem-solving and conflict resolution abilities
  • Adaptability to changing customer demands and expectations
  • Flexibility to customize approach to meet all types of member communication styles and personalities
  • Experience utilizing multiple systems/platforms while on a call with a member
  • Multitasking abilities
  • Attention to detail
  • Effective call handling
  • Extensive experience with typing and keyboarding
  • Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrate personal resilience
  • Ability to navigate between screens while assisting customers
  • Uses critical thinking skills to match patients to services
  • Ability to work in fast-paced environments
  • Type over 50 wpm
  • Excellent organization skills

Remote Work Setup

High-speed and reliable internet. Dedicated home office and quiet environment for focused work.

References

References available upon request.

Timeline

Customer Service (Ecommerce Business)

The Highest Elevation Shop
05.2021 - 12.2023

Home Care Attendant

Private Duty (Neighbor)
07.2019 - 10.2021

Domestic Engineer

Self-Employed
03.2015 - Current

Regents High School Diploma -

Richmondtown Preparatory High School

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Nadia Khader