Nadia Khalil
Iselin,NJ
Summary
Operations Manager with extensive experience at DGM New York, specializing in optimizing operational workflows, managing teams, and ensuring adherence to safety regulations. Proven expertise in streamlining processes to enhance efficiency, improve team collaboration, and maintain strict compliance with IATA and DOT standards. Skilled in managing and developing high-performing teams, driving improvements in packaging processes, documentation accuracy, and operational safety. Committed to delivering exceptional service while fostering a culture of accountability and continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
DGM New York
02.2018 - Current
- Manage daily operations of dangerous goods (DG) packing and shipping.
- Supervise team involved in DG identification, packaging, labeling, documentation, and transport preparation.
- Ensure timely execution of orders without compromising safety or compliance.
- Ensure all packing and shipping operations comply with: IATA, IMDG, DOT, and other relevant regulations.
- Recruit, train, and manage DG packing staff.
- Evaluate and improve packaging processes for efficiency and compliance.
- Ensure all shipping documentation is accurate and complete.
- SOP Development & Training
- Addressing any issues that arise unexpectedly, whether internal (staffing or resources) or external (client complaints or technical failures).
- Client Communication: Ensuring that the clients’ needs and expectations are met on time, answering any questions, and making sure they’re informed of project status.
- Vendor Coordination: If the company relies on third-party services, ensuring that vendors are delivering on time and that communication remains clear and effective.
- Ensuring that operational tools (WMS) are being utilized effectively to support teams.
- Communicating with clients to ensure their expectations are met, providing updates, or gathering feedback on ongoing projects.
- Overseeing daily activities of operations team members ensuring tasks are completed on time.
- Assigning tasks based on team skills and availability, making sure no one is overburdened, and maximizing productivity.
- Ensuring that all services provided are accurately billed to clients. This includes preparing and sending invoices on time, based on the contract or project agreements.
- Responding to client emails in a timely manner, providing information about project status, responding to inquiries, or sharing necessary documentation
- Outlook, Gmail, or other professional email systems for quick responses, organization, and tracking of client communication.
DG Specialist
DGM New York
08.2009 - 02.2018
- Monitor the receiving status of shipments received to ensure turnaround times are met accordingly.
- Coordinate the packing process on shipments received, based on the packing instructions provided by the customer.
- Coordinate the delivery of shipments to the freight forwarder once packing is complete.
- Monitor daily to ensure all delivery instructions have been provided and followed in a timely manner.
- Maintain close communication with customer and follow the packing instructions they provide.
- Assist with invoicing shipments processed on a daily basis, and ensure files are in order and have proper documentation for billing.
- Provide excellent customer service in order to maintain and increase customer relations.
- Regularly taking calls from clients to provide updates on ongoing projects, address concerns, or gather additional feedback.
- Responding to client emails in a timely manner, providing information about project status, responding to inquiries, or sharing necessary documentation
Education
Bachelor of Science - Psychology And Psychiatric Rehabilitation
Kean University
Union, NJ05-2013
Skills
- Expertise in Regulatory Compliance with IATA, DOT, and OSHA standards
- Strong verbal and written communications skills
- Self-motivated with the ability to overcome obstacles and drive resolution to issues
- Detailed oriented, well organized and methodical in analysis and execution
- Able to prioritize and juggle multiple demands and workloads, excels in a high-pressure operations environment
- Incident handling expertise
- Safety regulation adherence
- Operational streamlining
- Effective problem resolution
- Financial efficiency
- Prioritization and scheduling
- Service excellence
- Skilled in Google productivity applications
- Collaborative staff engagement
Accomplishments
- Supervised team of 10 staff members.
Certification
- IATA Dangerous Goods Regulations (DGR) Certification
- DOT (Department of Transportation) Certification
- OSHA (Occupational Safety and Health Administration) Certification
- IMO (International Maritime Organization) Dangerous Goods Certification
Languages
English
Full Professional
Timeline
Operations Manager
DGM New York
02.2018 - Current
DG Specialist
DGM New York
08.2009 - 02.2018
Bachelor of Science - Psychology And Psychiatric Rehabilitation
Kean University
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