Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nadia Knock

Relationship Banker
Pietermaritzburg,South Africa

Summary

I am a Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Displaying strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. I am skilled at explaining available banking services, products and preparing appropriate forms for new accounts. In-depth knowledge of sales and marketing procedures and techniques. I have strong analytical and teamwork skills,bringing a positive attitude and commitment to continuous learning and growth. I am detail-oriented with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Relationship Banker , Enterprise Portfolio

Standard Bank
11.2023 - Current
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Enhanced reputation as a trusted Banker with clients through consistent delivery of high-quality financial guidance and support.

Account Analyst, Business

Standard Bank
12.2022 - 08.2024
  • Maintained accurate records of all financial transactions, ensuring compliance with relevant regulations and company policies.
  • Interacted professionally with clear, intentional communication and set appropriate expectations on timeline of deliverables.
  • Partnered with Account Executive to support preparation of client materials to educate, train and inform on benefits, services and self-administration tools.
  • Developed strong relationships with clients through excellent customer service skills and consistent follow-up on inquiries or concerns.

Small Enterprise Support Officer

Standard Bank
01.2021 - 12.2022
  • Provided assistance to all portfolios in the Entrepreneur segment ensuring efficient issue resolution.
  • Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
  • Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.

Customer Sales Consultant

Standard Bank
08.2014 - 12.2020
  • Streamlined sales processes for increased efficiency, leading to quicker transactions.
  • Exceeded sales targets by implementing effective upselling techniques during customer interactions.
  • Managed a high volume of daily calls while maintaining exceptional standards of service delivery and professionalism.
  • Prepared detailed reports on personal sales achievements for management review and feedback purposes regularly.
  • Collaborated with cross-functional teams to ensure seamless customer experience across all channels.
  • Consistently followed up with prospective clients to convert leads into successful sales transactions.
  • Built relationships with customers and community to promote long term business growth.

Teller

Standard Bank
05.2007 - 07.2014
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.

Education

Bachelor Of Commerce - Entrepreneurship

Mancosa
Durban South Africa
2026

Advanced Certificate In Financial Planning - Finance

Mancosa
Durban South Africa
07.2022

Certificate In Banking - Banking

Bank SETA
2018

FAIS RE5

Moonstone Business School of Excellence
South Africa
2016

Skills

Relationship building and management

Recordkeeping requirements

Portfolio Management

Time management abilities

References

Malusi Ndlovu – Manager, Provincial Youth • KwaZulu Natal - 0845737047

Hlengiwe Khubone – Branch Manager Durban North -0731742448

Timeline

Relationship Banker , Enterprise Portfolio

Standard Bank
11.2023 - Current

Account Analyst, Business

Standard Bank
12.2022 - 08.2024

Small Enterprise Support Officer

Standard Bank
01.2021 - 12.2022

Customer Sales Consultant

Standard Bank
08.2014 - 12.2020

Teller

Standard Bank
05.2007 - 07.2014

Bachelor Of Commerce - Entrepreneurship

Mancosa

Advanced Certificate In Financial Planning - Finance

Mancosa

Certificate In Banking - Banking

Bank SETA

FAIS RE5

Moonstone Business School of Excellence
Nadia KnockRelationship Banker