Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Alexandre

Ft myers,Fl

Summary

Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills with ability to manage a busy medical office and provide competent customer service to all patients. proficient in use of Microsoft Office (Excel, Outlook, Power Point, Word) which includes creating reports and spreadsheets. Ability to work independently and with minimal supervision.

Overview

7
7
years of professional experience

Work History

Patient care assistant / office assistant

TITAN WELLNESS CENTERD
Ft Myers, FL
08.2015 - 02.2016
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Directed calls to appropriate individuals and departments.
  • Audited new customer files to verify medical necessity and satisfaction of coverage criteria.
  • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Administrative assistant

Bender construction distribution
Stamford, CT
09.2008 - 11.2011
  • Oversaw inventory and office supply purchases.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Scheduled weekly inventory pickups and deliveries with vendors.

Patient assistant

First southwest chiropractor
Ft Myers, FL
01.2012 - 06.2013
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Managed collections claims for unpaid bills against the estates of debtors.
  • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
  • Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

Receptionist

Dr.russel turner
Ft Myers, FL
08.2013 - 07.2015
  • Posted and adjusted payments from insurance companies.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Identified and resolved patient billing and payment issues.
  • Prepared patient charts, pre-admissions and consent forms as necessary.
  • Prepared patient charts accurately and neatly for the clinic.
  • Politely assisted customers in person and via telephone.

Front desk / chiropractor assistant

Titan wellness centers
12811 Kenwood Ln Ste 216 Fort Myers, FL 33907
07.2015 - 12.2015
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Maintained a clean reception area, including lounge and associated areas.
  • Monitored and recorded patient progress in response to therapy.
  • Increased weekly average patient visit volume by 45 % through improved scheduling and rapid insurance approval turnaround.
  • Managed a high-volume caseload and organized the daily schedules of physical therapy assistants and patients.
  • Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.

Education

High School Diploma - undefined

Miramar high school
Miramar, FL
2004

Associate of Arts - Administrative assistant

Florida metropolitan university
Pompano Beach, FL
2006

Skills

  • Professional phone etiquette
  • HIPAA compliance
  • Critical thinker
  • Filing and data archiving
  • Patient scheduling
  • Exceptional communication skills
  • Experience with check in and check out
  • Medical terminology knowledge
  • Excellent communication skills
  • Customer service-oriented
  • Articulate and well-spoken
  • Excellent planner and coordinator
  • Works well under pressure
  • Appointment setting

Accomplishments

  • Patient Charting -
    Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Scheduling
    • Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.

Timeline

Patient care assistant / office assistant

TITAN WELLNESS CENTERD
08.2015 - 02.2016

Front desk / chiropractor assistant

Titan wellness centers
07.2015 - 12.2015

Receptionist

Dr.russel turner
08.2013 - 07.2015

Patient assistant

First southwest chiropractor
01.2012 - 06.2013

Administrative assistant

Bender construction distribution
09.2008 - 11.2011

High School Diploma - undefined

Miramar high school

Associate of Arts - Administrative assistant

Florida metropolitan university

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Jennifer Alexandre