Nadia Lane
New York,NY
Summary
Consistent business professional with a strong history of managing daily business operations and facilitating continuous improvement initiatives to foster growth. Superior work ethic and skilled in project management, teaching, office management and coordination within the business landscape. Established success in improving efficiency, driving cost controls, and increasing revenues while adding valves to the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Coordinator
Memorial Sloan Kettering Hospital
New York, NY
06.2023 - Current
- Administered billing operations and customer service, serving as an intermediary between physicians and hospital departments. Supervised budgets for travel, training, and team-building initiatives to ensure optimal allocation of resources. Delivered detailed performance reports across all operational sectors.
- Provided leadership, insight, and mentoring to newly hired employees regarding various company programs. Monitored and enhanced efficiency in processes, team performance, and patient service.
- Coordinated itineraries and scheduled appointments for optimal efficiency. Analyzed daily reports to identify trends in production performance metrics.
- Collaborated closely with the management team to develop and implement long-term strategic plans for the organization. Performed thorough reviews of existing policies and procedures to identify areas for continuous improvement.
Instructor | Program Operations Assistant
ABC Training Center
NY
11.2022 - Current
- Assisted in implementing new policies and procedures to enhance operational efficiency
- Planned, prepared, and administered budget requests and grant proposals to secure program funding while producing comprehensive financial reports
- Monitored student attendance and grades in a database to verify retention and progression, developing individualized educational plans as needed
- Counseled students on career planning, job placement, and academic goals
- Developed and executed operational strategies to optimize efficiency and productivity
- Planned trips and coordinated meetings and seminar series
- Prepared various reports, presentations, and articles and managed databases while drafting correspondence
- Contributed expertise to assist with departmental expansions and course changes
- Provided letters of recommendation and referrals to students pursuing further education programs or postgraduate employment.
Community Liaison Officer
Veterans Affairs
Cape Coral, FL
07.2021 - 12.2022
- Perform fast-paced administrative, clerical, and secretarial tasks such as meeting coordination, preparation of correspondences, patient scheduling/registration, and creating authorizations
- Act as an advocate for both team members and patients. Investigate to resolve conflicts and crises. Assist in navigating the bureaucratic processes related to accessing specific benefits or services.
- Investigate patient inquiries regarding financial issues and prepare comprehensive documents detailing project plans, timelines, and budgets.
- Maintaining various reports, overseeing productivity and quality, auditing cases as many as 40+ patient-clients
- Assist with/ onboarding, employee relations, and HR policies
- Reviewed case files to evaluate applicant eligibility for government assistance programs and identify appropriate benefits corresponding to clients' functional needs.
- Informed patients about policies and necessary steps for various appointments and procedures. Compiled reports to track the advancement of projects and initiatives.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and patients obtain the best care.
Instructor
Zeal Technical Institute
Cape Coral, FL
10.2020 - 11.2022
- Planned, prepared, and delivered lessons along with organizing day-of-event activities such as seminars, workshops, conferences, etc.
- Monitors and mentors contribute to career success through employability skills and a curriculum that utilizes a life-based approach. Guides and course materials are developed to reinforce lecture content and facilitate student learning.
- Assisted in grant submission and managed grant-related documentation for faculty, performing light edits as necessary.
- Assigning, correcting, and grading students' work, as well as assessing, recording, and reporting on their development.
- Teaching and/or supervising clinical procedures: Phlebotomy, Electrocardiogram, Medical Terminology, Anatomy, Nutrition, Pharmacology, Mental Health, etc.
Patient Services Rep
New York Presbyterian Cornell - Weill Center
02.2018 - 10.2020
- Effectively liaised among patients, doctors, and staff to advocate for patients and promote essential communication and interaction. Monitored patient progress throughout treatment courses.
- Monitoring work assignments, providing inpatient care coordination, resolving daily concerns, and maintaining an efficient workflow are key for optimal productivity.
- Provided guidance on policy and procedure updates, and served as a consultative resource, offering expertise in patient and family care through educational materials, videos, and up-to-date information.
- Oversees and evaluates the quality of work. Contributes to implementing the department's vision and strategies.
- Led, trained, and retrained staff in their assigned job functions. Balanced and maintained staff schedules. Compiled monthly reports summarizing the cases managed by the Patient Advocacy Department.
- Perform venipuncture/ IV insertion/ Dermal puncture w/newborns, Perform EKG's lead placement
- Performed other duties as assigned.
Project Manager
Special Projects Plus
03.2016 - 02.2020
- Forecasted, scheduled, and monitored project timelines, personnel performance, and cost efficiency. Managed all aspects of the project, including planning, implementation, inspection, and inventory.
- Created project plans with established timelines, assigned them to appropriate teams, and managed workflow throughout construction.
- Managed workflow of expense forms, processed documents, and monitored expenses for the service. Conducted accounting operations, prepared, and recorded journal entries, including payroll submissions.
- Reviewing employee information and working hours, calculating wages, preparing and processing employee payments.
- Negotiated contracts with clients, architects, contractors, and vendors to secure profitable agreements. Developed the project construction schedule and made updates as the project advanced.
- Prepare travel arrangements with reporting on the progress of the project to all stakeholders.
- Managed public relations activities strategy/posted/ created weekly concept ideas on social media.
- Prepared cost estimates for projects of various sizes, identified requirements, and coordinated the allocation of resources to ensure quality standards were met on time and within budget.
- Performed other duties as assigned.
Donor Service Supervisor
OneBlood
01.2013 - 03.2016
- Assisted onboarding, managed employee relations, and implemented HR policies. Provided training and retraining to staff for designated roles. Offered leadership, insights, and mentoring to new hires regarding company programs.
- Supervised and delegated tasks to a team, addressing areas for improvement and monitoring performance.
- Ensured proper allocation of resources by regularly reviewing financial statements.
- Performed a variety of administrative tasks including patient registration, scheduling, and event coordination. Worked closely with upper management on special projects to increase profitability.
- Conducted venipuncture and dermal puncture procedures, successfully obtaining medical records, vital signs, and hemoglobin levels from patients.
Education
Master of Science - Business Management and Leadership
Yale University
Bachelor of Science - Business Administration/ Psychology
CUNY School of Professional Studies
NY01.2022
Associates of Science - Business Administration Healthcare Management
LaGuardia Community College
NY01.2020
Skills
- Programs Development
- Telehealth technology
- Injections/ IV Insertion
- EKG/ Phlebotomy skills
- Psychological First Aid
- Payroll entry/Cash Handling
- Relationship Development
- Conflict Management
- Teaching/ Counseling
- Planning/ Budgeting
- Expense Reporting
- Marketing/ Social media
- Course Content
- Medical terminology
- Documentation Review
- Project Management
- Care Coordination
- Contract coordination
- Reporting Benchmark
- Email Marketing skills
- Training development
- Management Program
- Business Management
- Account Reconciliation
- Performance Improvement
- New Business Development
- Data entry/ Administration
- Account Records Management
- Accounts Payable (A/P) / Receivable (A/R)
- Customer Relationship Management
Certification
- Project Management
- Psychological First Aid
- Domestic Violence
- Phlebotomy
- EKG
- BLS/CPR
- Customer Service Manager
- OSHA/HIPPA/GCMP
- Prevention of Medical & Medication Errors
- Legal Documentation etc.
References
Available upon request
Timeline
Office Coordinator
Memorial Sloan Kettering Hospital
06.2023 - Current
Instructor | Program Operations Assistant
ABC Training Center
11.2022 - Current
Community Liaison Officer
Veterans Affairs
07.2021 - 12.2022
Instructor
Zeal Technical Institute
10.2020 - 11.2022
Patient Services Rep
New York Presbyterian Cornell - Weill Center
02.2018 - 10.2020
Project Manager
Special Projects Plus
03.2016 - 02.2020
Donor Service Supervisor
OneBlood
01.2013 - 03.2016
Master of Science - Business Management and Leadership
Yale University
Bachelor of Science - Business Administration/ Psychology
CUNY School of Professional Studies
Associates of Science - Business Administration Healthcare Management
LaGuardia Community College
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