Nadia Ledezma
DALLAS
Summary
Management professional driving organizational growth through effective team leadership and strategic planning. Achieved consistent 5% increases in clinic volume and revenue while enhancing staff retention by 80%. Committed to optimizing patient experiences and aligning operations with corporate objectives.
Overview
17
17
years of professional experience
Work History
Consultant Contract
WOW
Dallas
09.2025 - Current
- Sales and Customer Acquisition Skills
- Cross-Functional Collaborations/Marketing
- Event Oversight/Ambiguity Navigation
- Resource Optimization and Strategic Planning
Clinic Manager II
Nextcare Urgent Care
Dallas
10.2022 - 06.2025
- Exercised full operational and P&L oversight across 3 urgent care clinics, ensuring compliance with quality assurance and productivity metrics.
- Spurred consistent 5% growth in clinic volume and revenue by strategically scaling daily patients capacity from 25-30 patients to 45-50 patients per day.
- Increased productivity by optimizing team dynamics between providers and nurse practitioners.
- Collaborated with Medical Director, Regional Area Leader, and Area Lead Operator to align clinic operations with corporate growth strategies.
- Orchestrated the end to end recruitment, onboarding pipeline for administrative staff, driving an 80% increase in staff retention.
- Resolved escalation-level patient and client concerns promptly, utilizing advanced conflict-resolution strategies to maintain high satisfaction scores.
- Spearheaded healthcare compliance and quality assurance integrations across daily operations, proactively mitigating risks and aligning clinics with corporate standards.
- Works in collaboration with Sales & Marketing to identify and implement mechanisms to secure new patient volume and favorably distinguish the company from its competitors.
- Monitored service standards and scorecards to identify opportunities for improvement in patient experience, right-coding, and reimbursement.
- Quarterly participation in marketing events for promotions and exposure.
- Lead by example and followed the NextCare Mission Statement, Vision, Values and Performance Standards.
Operations Manager
3D Physical Therapy
Dallas
01.2013 - 02.2022
- Responsible for all daily operations of two physical therapy clinical sites.
- Assisted with onboarding of new staff: performed background checks, Doctor license verifications, Training schedules, and individual credentialing with Insurance mandates.
- Served as owner's liaison: Managed staff communication logs and acted as representation for staff disputes. Clinical and CEO personal calendar management. Supported front desk staff, Personal Assistant.
- Served as subject matter expert for benefit verification. Managed Insurance Authorization and coverage verification for all patient therapy plans.
- Scheduled patient visits while coordinating clinic staffing to ensure patients' needs could be met.
- Managed all network and contract negotiations for group/individual providers via CAQH, Medicare, and Individual Health Insurance.
- Created daily reporting dashboards needed for financial reconciliation, care plans, clinic patient goal visits to assist with determining daily clinical standing.
- Developed weekly Account Receivable reports for deposits and processed invoices for outstanding patient balances.
- Oversee ordering and tracking of office and clinical supplies/needs.
- Event marketing budgets of $1-15k gained patient retention and new business leads annually.
- Payroll Management via BambooHR for hourly staff.
- Training and development.
- Private Owned Outpatient Clinic
- Implemented process improvements to enhance patient experience and workflow efficiency.
Front Desk Admin
3DPT
Dallas
09.2009 - 01.2012
- Greeted clinic patients, answered incoming patient calls, communicated with physicians' offices, and processed insurance verifications and disputes to ensure smooth patient flow.
- Entered patient demographics and scheduled plans of care within parameters to optimize clinic operations.
- WebPT, RM6, TheraOffice EMR's Practice Management software and Electronic Medical Records software.
- Created and managed front desk training guide and led staff training to enhance onboarding and ensure consistency.
Education
Bachelor of Business Management - General Management
University of Phoenix
Phoenix, AZ06-2027
Skills
- Project Management
- Change Management
- Process improvement
- P&L Management
- Multi-site Operations
- EMR/EHR (Epic/NextGen)
- Strategic planning
- Administrative Leadership
- Staff retention
- Patient experience
Languages
English
Professional
Spanish
Professional
Timeline
Consultant Contract
WOW
09.2025 - Current
Clinic Manager II
Nextcare Urgent Care
10.2022 - 06.2025
Operations Manager
3D Physical Therapy
01.2013 - 02.2022
Front Desk Admin
3DPT
09.2009 - 01.2012
Bachelor of Business Management - General Management
University of Phoenix