Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia LEE

Auburn,WA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Part Time Barista

Starbucks
11.2022 - 03.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.

HR Professional

Singapore Military
07.2021 - 11.2022
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.

Call Centre Representative

Singapore Govermnent
05.2022 - 08.2022
  • Documented and detailed calls and complaints using call center's CRM database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Addressed customer account discrepancies and concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Applied Science - Software Engineering

Green River College
Auburn, WA
12.2026

Skills

  • Performance Improvement
  • Hospitality and Professionalism
  • Operational Efficiency and Safety
  • Resolving Complaints
  • Team Player
  • Clean and Sanitize

Timeline

Part Time Barista

Starbucks
11.2022 - 03.2023

Call Centre Representative

Singapore Govermnent
05.2022 - 08.2022

HR Professional

Singapore Military
07.2021 - 11.2022

Associate of Applied Science - Software Engineering

Green River College
Nadia LEE