Nadia Lewis
Columbus,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Salon Manager
Christina Jane Teeth Whitening & Beauty Bar
Columbus, OH
02.2021 - Current
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
Collections Recovery Specialist
J.P Morgan Chase
Columbus, Ohio
07.2020 - 09.2022
- Entered client details and notes into system for interdepartmental access and review.
- Processed debtor payments and updated accounts to reflect new balance.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Member Service Representative
Molina Healthcare
Westerville, Ohio
02.2020 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Guided new and existing members with the best possible service in relation to billing inquires, service requests, suggestions and complaints.
- Provided product and service information to members and identified opportunities to maintain and increase member relationships.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Operations Assistant
Central Transport
Columbus, Ohio
04.2017 - 01.2020
- Assisted with facility scheduling and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports and support documentation.
Education
High School Diploma -
Independence High School
Columbus, OH06.2018
Skills
- Customer Account Management
- Detailed Evaluations
- Information Updates
- High-Volume Environments
- Operational Efficiency
- Policy and Procedure Adherence
- Inbound and Outbound Calling
- Administrative and Office Support
Timeline
Salon Manager
Christina Jane Teeth Whitening & Beauty Bar
02.2021 - Current
Collections Recovery Specialist
J.P Morgan Chase
07.2020 - 09.2022
Member Service Representative
Molina Healthcare
02.2020 - 06.2020
Operations Assistant
Central Transport
04.2017 - 01.2020
High School Diploma -
Independence High School
Similar Profiles
MaCayle WestbergMaCayle Westberg
Teeth Whitening Technician and Operations Manager at Poppy Teeth WhiteningTeeth Whitening Technician and Operations Manager at Poppy Teeth Whitening
Rachel ZaccardiRachel Zaccardi
Owner at SmileSpa San Diego Teeth WhiteningOwner at SmileSpa San Diego Teeth Whitening
Sophia BirdSophia Bird
Teeth Whitening Specialist/Front Desk Manager at The Coco Blanc Teeth WhiteningTeeth Whitening Specialist/Front Desk Manager at The Coco Blanc Teeth Whitening