Nadia Louis
Lauderhill,FL
Summary
At La Colombe, I enhanced guest satisfaction by streamlining order processes and maintaining high cleanliness standards, demonstrating strong kitchen communication and social perceptiveness. My efforts in training staff and managing customer concerns effectively boosted team performance and guest relations, showcasing my commitment to excellence in hospitality service.
Hospitality professional with robust experience in delivering top-notch service in fast-paced environment. Known for strong focus on teamwork and achieving high levels of guest satisfaction. Reliable and adaptable, bringing excellent communication and interpersonal skills to table.
Organized Room Service Server with Number years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
La Colombe
01.2021 - 03.2024
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Ensured adherence to health codes by routinely sanitizing workstations and dining areas throughout shifts.
- Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
Education
Institution Mixte André Celsius
Haiti Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Reservation management
- Personal grooming
- Kitchen assistance
- Customer service
- Beverage preparation
- Hospitality service expertise
- Dining area maintenance
- Supply stocking
- Kitchen communication
- Customer order management
- Warm and friendly
- Food safety
- Company policy adherence
- Guest relations
- Guest service
Languages
Créol et francais
Elementary
Timeline
Hotel Waiter
La Colombe
01.2021 - 03.2024
Institution Mixte André Celsius
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