Nadia Luna
Arcadia,CA
Summary
Bilingual professional with over four years of experience in customer service and office operations within a leading retail environment. Expertise in HR functions, vendor relations, and financial management. Recognized for achieving results through efficiency and professionalism.
Overview
6
6
years of professional experience
Work History
Customer Service Associate (Office Department)
H Mart
Arcadia, CA
10.2021 - Current
- Oversee daily operations for 28+ cashiers, including scheduling, training, and HR compliance (I-9, W-4, and anti-harassment).
- Coordinate onboarding and payroll distribution across multiple departments.
- Manage vendor communication and purchase orders exceeding $60,000 daily for seafood, meat, and produce inventory.
- Supervise supply orders for all departments, and ensure timely restocking of uniforms, equipment, and materials.
- Handle customer service issues, oversee cash operations, and ensure compliance with company standards.
- Maintain weekly safe audits and order funds through Bank of America to support cashier operations.
- Collaborate with department managers to optimize performance and assist in store openings (Westminster & Chino).
Cashier & Inventory Assistant
Luna Tropicals
Downtown Los Angeles, CA
12.2019 - 09.2021
- Provided customer service and managed cash transactions in a high-volume retail environment.
- Assisted in restocking, plant inventory control, and vendor coordination for wholesale operations.
- Supported deliveries and client communications, developing early customer relationship skills.
Education
B.A. - Business Economics
University of California, Irvine
Irvine, CA06-2025
A.A. - Business Administration, Economics, and Natural Sciences
Pasadena City College
Pasadena, CA01.2023
Skills
- Bilingual: English and Spanish
- Microsoft Excel
- Payroll administration
- Cash management
- Employee management
- Refunds and exchanges
- Customer service
- Customer complaint resolution
- Team leadership
- POS system operation
Timeline
Customer Service Associate (Office Department)
H Mart
10.2021 - Current
Cashier & Inventory Assistant
Luna Tropicals
12.2019 - 09.2021
B.A. - Business Economics
University of California, Irvine
A.A. - Business Administration, Economics, and Natural Sciences
Pasadena City College
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