Nadia Maffo Abude's Resume
Fresno,CA
Summary
Nadia is a former student-athlete, a versatile and ambitious young woman, who graduated with a master's degree in public administration from California State University, Fresno. An individual with great ability in communication and developing relationships with customers. Good work ethic, teamwork, dynamic, diligent, and patient. Skilled at problem solving and conflict resolution. Nadia is fluent in English, French, Italian and is currently learning Spanish and German. Nadia would be a great addition and asset to your organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Coordinator (Supervisor)
360 Behavioral Health
Fresno
04.2024 - Current
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Maintained up-to-date records related to program activities.
- Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
- Prepared reports on progress towards program goals for management review.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Created detailed plans for new projects or initiatives involving multiple stakeholders.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Ensured compliance with all applicable laws, regulations and standards.
- Provided training and guidance to team members on operational procedures and best practices.
- Maintained accurate records for tracking progress and performance of team members.
- Addressed customer concerns with suitable solutions.
Direct Service Professional
360 Behavioral Health
Fresno, CA
01.2024 - 04.2024
- Assisted clients in developing coping skills for managing stress, anxiety, and depression.
- Monitored client progress through regular assessments and documented changes in behavior or symptoms.
- Provided crisis intervention services to individuals experiencing acute distress due to mental illness or trauma.
- Educated patients on healthy lifestyle choices that can improve physical and mental well-being.
- Advised families on how to best support their loved ones struggling with mental illness.
- Performed psychosocial assessments to identify risk factors for behavioral health disorders.
- Assessed patient needs and recommended appropriate courses of treatment.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Maintained confidentiality of records relating to clients' treatment.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Collected information about clients through interviews, observation or tests.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Referred patients or clients to community resources or specialists.
- Participated in training sessions to increase knowledge about disability-related topics.
- Maintained accurate documentation of services provided including progress notes and incident reports.
- Provided crisis intervention services when needed.
- Organized recreational activities both onsite and offsite based on individual preferences.
- Assisted with personal care tasks such as bathing, grooming, dressing, toileting.
- Created a welcoming atmosphere by engaging individuals in conversation and providing encouragement.
- Educated family members and caregivers on strategies for managing challenging behaviors.
- Provided individualized support to enhance the quality of life for individuals with special needs.
Council Aide
Office of Council President Tyler Maxwell
Fresno, CA
10.2022 - 12.2023
- Assisted in the preparation of Council meeting agendas and minutes.
- Provided administrative support to the Mayor and other elected officials.
- Maintained records for all Council meetings, resolutions, ordinances, and contracts.
- Coordinated special events related to Council activities.
- Handled inquiries from constituents regarding city services, legislation, and policy issues.
- Conducted research on relevant topics impacting local government operations.
- Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Aided City Clerk by tracking and organizing projects, reviewing and reconciling bill-of-lading discrepancies and maintaining office files and spreadsheets.
- Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
International Student Services Assistant
California State University-Fresno
Fresno, CA
03.2021 - 10.2022
- Provided assistance to international students on visa, immigration and other related matters.
- Conducted orientations for newly arrived international students.
- Maintained up-to-date student records in the database system.
- Assisted with applications for visas, residence permits, and other documents as required by law.
- Answered inquiries from prospective international students about admission requirements, programs of study, and campus life.
- Served as a liaison between the university administration, faculty members, staff, and the international student community.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Paid Internship- Administrative Assistant Intern
City Hall Kingsburg & Fire Department Kingsburg
Kingsburg
01.2021 - 08.2021
- Prepared, proofread, and edited correspondence, reports, spreadsheets, presentations, and other documents.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
- Provided administrative support to the executive team in a timely manner.
- Assisted with onboarding process for new employees including paperwork processing.
- Answered phone calls from customers regarding inquiries about services offered by the company.
- Performed data entry tasks into various databases as needed.
- Scanned documents into digital format for easy storage and retrieval when needed.
- Composed, edited and typed complex memos and reports with job-related software.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Generated office correspondence and reports.
In-home Behavioral Health Specialist
NWF Health Network
Tallahassee, FL
12.2019 - 01.2021
- Help families dealing with mental health issues and substance abuse.
- Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
- Assisted clients in developing coping skills to manage stress, anxiety, depression, and other mental health issues.
- Assessed patient needs and recommended appropriate courses of treatment.
- Provided extensive residential staff training in such areas as symptoms management and effective intervention strategies.
- Prepared and maintained required treatment records and reports.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
Student/Athlete (4 Years on Full Scholarship)
Florida State University
Tallahassee, FL
01.2017 - 01.2021
- Balanced work and studies as a student-athlete, built resilience, and improved confidence.
- Maintained positive relationships with peers, coaches, faculty members, administrators, parents and alumni.
- Assisted teammates with understanding plays and game strategies during practice sessions.
- Researched college recruitment opportunities based on athletic abilities and academic qualifications.
- Monitored physical conditioning through weight training, cardiovascular exercise, and proper nutrition habits.
- Adhered to all NCAA rules related to eligibility requirements for athletes.
- Participated in community service activities as a representative of the school's athletic program.
- Collaborated with coaches to create strategies for improving performance on the field.
- Developed time management skills to balance academics, athletics, and extracurricular activities.
- Met with academic advisors to discuss progress and develop personalized study plans.
- Encouraged teammates by providing moral support before games or events.
- Demonstrated commitment and responsibility towards fellow players and coaches through genuine respect and dedication to sport.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Collaborated with nutritionists to implement strict daily nutritional schedule and diet.
- Served as role model for younger athletes through sportsmanship in competition and respectful attitude.
French and Italian Tutor
Florida State University
Tallahassee, FL
01.2017 - 12.2019
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Developed lesson plans tailored to the needs of each student.
- Assisted students in developing effective study habits and strategies for success in school.
- Encouraged students to ask questions about topics they did not understand.
- Maintained accurate records of student attendance and progress.
- Assisted students in finding useful study methods to enhance academic performance.
- Conducted study exercises to help student pass class exam or improve scores on standardized tests.
- Coached tutees in study skills, note-taking, organization and time management.
Budget, Planning and Management Analyst
Planning & Resource Management Department
Udine, Italy
11.2014 - 01.2017
- Conducted data analysis, developed reports and presented findings to senior management.
- Prepared cost-benefit analyses to evaluate potential business investments.
- Created action plans to improve efficiency and reduce costs.
- Analyzed customer feedback surveys to identify trends in customer service issues.
- Drafted recommendations for policy changes based on research results.
- Provided technical support in the development of strategic planning initiatives.
- Participated in developing control system plans, incorporating human resource considerations and ongoing management frameworks to maximize efficiency.
- Collected, tracked and evaluated current business and market trend data.
Senior Retail Assistant
Essens Italia
, Italy
10.2013 - 12.2014
- Assist with various tasks in a cosmetics wholesale organization.
- Provided customer service to shoppers, including answering questions and assisting with product selection.
- Organized store shelves, displays and backrooms for new merchandise and restocked existing items.
- Performed cash register duties, such as processing payments, issuing receipts and bagging purchases.
- Assisted in training new staff members on store policies and procedures.
- Maintained accurate records of sales transactions and inventory levels.
- Resolved customer complaints in a professional manner while providing excellent customer service.
- Processed returns, exchanges and refunds according to company policy.
- Attended store meetings to discuss changes in store policy or procedure.
- Developed promotional materials to advertise store specials or events.
- Prepared weekly reports detailing sales performance trends.
- Assisted customers with web ordering inquiries via telephone or email.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired staff in upselling techniques to improve sales.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Education
Master's Public Administration (MPA) -
California State University, Fresno
Fresno, CA12.2022
Bachelor Of Science: Public Relation / International Affairs -
Florida State University
Tallahassee, FL12.2020
Skills
- Italian, French, English Fluency
- Conflict Resolution Abilities
- Strong Presentation Skills
- Efficient Time Management
- Collaborative Teamwork Skills
- Excellent Conflict Resolution Skills
- Self-Driven and Motivated
- Organizational Abilities
- Effective Multitasking
- Punctual and Dependable
- Critical Thinker
- Effective Listening
- Problem-Solving Skills
- Clear Public Speaking Skills
- Excellent Leadership skills
- Analytical
- Computer Skills
- Project Planning
- Promotional planning
- Office Administration
- Staff development expertise
- Report creation
- Program Management
- Scheduling proficiency
- Report Preparation
- Staff Evaluation
Affiliations
- Church
- Gym
- Family time
- Reading Books
- Traveling
Accomplishments
- California State University, Fresno, School Record holder in Track and Field
- Florida State University- #2 All time in school's program in Track and Field
- Represented my the color of my Country 4 times- International competitions
- 10 times MVP!
- 4.0 GPAs student
Certification
- Licensed Financial Professional with the State of California (January 2024)
- Harassment and Anti-Discrimination for California Managers (July 07,2024 through employment)
- First Aid TRAINING PROGRAM, 07/01/23
- CPR Certification for infant and Adults (Expires 2026)
- CPI Certification for infant and Adults (Expire 2026)
- Anti-Harassment Training for Employees - California TRAINING PROGRAM, 07/01/23
- COVID-19 - General Awareness Training TRAINING PROGRAM, 07/01/23
- Bloodborne Pathogens in Commercial and Industrial Facilities TRAINING PROGRAM, 07/01/23
- CPR/ AED (Adult, Child, Infant), )01/31/23
- CALIFORNIA STATE UNIVERSITY - FRESNO - CAMPUS LEADERS FOR ATHLETE, 05/01/21
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Italian
Native/ Bilingual
Spanish
Limited
German
Limited
References
References available upon request.
Timeline
Program Coordinator (Supervisor)
360 Behavioral Health
04.2024 - Current
Direct Service Professional
360 Behavioral Health
01.2024 - 04.2024
Council Aide
Office of Council President Tyler Maxwell
10.2022 - 12.2023
International Student Services Assistant
California State University-Fresno
03.2021 - 10.2022
Paid Internship- Administrative Assistant Intern
City Hall Kingsburg & Fire Department Kingsburg
01.2021 - 08.2021
In-home Behavioral Health Specialist
NWF Health Network
12.2019 - 01.2021
Student/Athlete (4 Years on Full Scholarship)
Florida State University
01.2017 - 01.2021
French and Italian Tutor
Florida State University
01.2017 - 12.2019
Budget, Planning and Management Analyst
Planning & Resource Management Department
11.2014 - 01.2017
Senior Retail Assistant
Essens Italia
10.2013 - 12.2014
Master's Public Administration (MPA) -
California State University, Fresno
Bachelor Of Science: Public Relation / International Affairs -
Florida State University
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