Nadia Martinez
San Antonio
Summary
Pharmacy Technician with extensive experience in medication management and insurance claims processing at HEB Pharmacy. Skilled in collaborating with healthcare professionals to improve patient care and maintain data integrity. Notable for strong problem-solving abilities and meticulous attention to detail, ensuring compliance with pharmacy regulations and enhancing workflow efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
HEB Pharmacy
San Antonio
09.2022 - Current
- Processed prescription orders accurately while adhering to regulatory guidelines and safety protocols.
- Provided exceptional customer service by answering patient inquiries about medications and pharmacy services.
- Maintained accurate inventory levels by conducting regular stock checks and managing reordering processes.
- Collaborated with healthcare professionals to ensure seamless patient care and medication management.
- Executed insurance claims processing and resolved discrepancies to ensure timely reimbursement.
- Educated patients on proper medication usage, potential side effects, and interactions.
- Ensured cleanliness and organization of the pharmacy workspace to maintain a safe and compliant environment.
- Trained new pharmacy staff on operational procedures and customer service protocols.
- Utilized pharmacy software to manage patient records and maintain data integrity.
- Facilitated efficient workflow by prioritizing prescription orders and managing peak hours effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Assistant Store Manager
Walgreens
New Braunfels
04.2020 - 09.2022
- Collaborated with Store Manager to develop action plans targeting improvement areas.
- Partnered with Pharmacy Manager on implementing current company initiatives.
- Designed interactive activities to enhance engagement among store staff.
- Maintained On-shelf Availability program to ensure accountability and customer satisfaction.
- Reviewed KPIs and operating statements to identify improvement opportunities.
- Documented daily notes to guarantee timely completion of store operations and tasks.
- Coordinated with Shift Leaders to align success strategies with District and Company goals.
- Oversaw hiring and training processes for all new employees.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Organized weekly meetings with department heads to review progress on key objectives.
Assistant Store Manager Trainee
Walgreens
Mt. Juliet
07.2018 - 04.2020
- Creating a weekly schedule within the budget.
- Receiving merchandise from multiple vendors and ensuring accuracy.
- Supporting all departments of the store by giving positive encouragement, establishing expectations, coaching, and training.
- Providing excellent customer service and resolving customer related issues effectively.
- Responsible for the integrity of the stores appearance along with ordering, receiving, shipping, and cash handling.
- Monitored sales performance metrics and collaborated with team members to implement strategies for improvement.
- Maintained store cleanliness and organization to enhance customer experience and store appearance.
- Facilitated effective communication among staff to ensure operational efficiency and address customer needs.
- Managed cash handling procedures, ensuring accuracy in transactions and adherence to security protocols.
- Supported inventory management by conducting regular stock counts and ensuring product availability.
Store Shift Lead
Walgreens
New Braunfels
05.2013 - 07.2018
- Direct other employees through their daily routines and interact with customers to make sure that they have a satisfactory experience.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Manage projects or contribute to committee or teamwork.
- Assisted customers and patients by offering information on goods and services.
- Led daily team briefings to enhance communication and align on goals.
Customer Service Associate
Walgreens
Seguin
05.2009 - 05.2013
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Supported loss prevention team by verifying proper inventory control procedures and monitoring store areas for theft or damaged products.
- Merchandised products according to planograms and display instructions and assisted with store recovery.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Education
High School Diploma -
NIXON-SMILEY HIGH SCHOOL
Nixon, TX05.2009
Skills
- Spanish language proficiency
- Medication management
- Insurance claims processing
- Inventory management
- Prescription processing
- Workflow optimization
- Collaboration with healthcare professionals
- Data integrity maintenance
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Interpreting and processing medication orders
- Quality assurance and control
- Pharmacy law compliance
- Pharmaceutical calculations
- Drug utilization review
- Proper labeling procedures
- Prescription interpretation
- FDA compliance
- Drug inventory management
Certification
Pharmacy Technician Certification
References
References available upon request.
Timeline
Pharmacy Technician
HEB Pharmacy
09.2022 - Current
Assistant Store Manager
Walgreens
04.2020 - 09.2022
Assistant Store Manager Trainee
Walgreens
07.2018 - 04.2020
Store Shift Lead
Walgreens
05.2013 - 07.2018
Customer Service Associate
Walgreens
05.2009 - 05.2013
High School Diploma -
NIXON-SMILEY HIGH SCHOOL