Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Saenz

Detroit,MI

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

VIP Supervisor

MGM Grand Detroit Casino
01.2024 - Current
  • Collaborated with various departments to deliver seamless service for VIP clientele, resulting in excellent feedback.
  • Streamlined operational procedures to optimize efficiency in managing VIP bookings and reservations utilizing Opera, Patron, and ICE.
  • Organized transportation logistics for high-profile guests by providing personalized services and attention to special requests involving rooms, amenities and transportation needs through VIPR.
  • Coordinated closely with the marketing team to develop targeted promotions and entertainment opportunities such as sporting events, concerts and dinners aimed at attracting high-value clients.
  • Increased return visits from key clientele by anticipating needs, offering specialized amenities based on preferences.
  • Developed strong rapport with regular patrons by providing personalized service, fostering loyalty and repeat business.
  • Resolved escalated issues promptly and professionally, ensuring that each situation was handled with care while maintaining company standards.

Asssistant Beverage Manager

MGM Grand Detroit Casino
06.2023 - 01.2024
  • Managed all day-to-day operations for entire casino floor Bars and Venues while overseeing staff levels of over 200 team members to ensure staffing control and floor coverage.
  • Managed inventory control, ensuring optimal stock levels while minimizing waste through accurate daily tracking and upkeep of ordering procedures.
  • Implemented staff training initiatives and enhancing overall team performance and knowledge of beverage products, procedures and S.H.O.W standards during Daily Team update meetings.
  • Streamlined operating procedures by implementing efficient bartender, Grandette and Server schedules and workflow processes.
  • Enacted progressive disciplinary measures and point system for staff, managed work zones, attendance policies and overall company
  • Maintained a clean and organized bar area, adhering to health department standards and creating an inviting atmosphere for guests.
  • Monitored bartender performance closely, offering coaching opportunities when needed to improve efficiency or customer service skills.
  • Ensured compliance with all local liquor laws and company policies regarding alcohol service and safety requirements.
  • Conducted routine inventory audits to identify discrepancies or potential issues before they impacted operations negatively.
  • Resolved guest complaints professionally and effectively, maintaining a high level of customer satisfaction.

Food and Beverage Coordinator

MGM Grand Detroit Casino
10.2022 - 06.2023
  • Daily upkeep with payroll in UKG and Kronos for all FOH and Beverage Team members.
  • Issue attendance points and disciplinary actions for attendance infractions based upon regulations of #403 A Attendance & Punctuality Policy.
  • Resolving daily issues involving payroll, workday, attendance points and other general inquiries/issues for over 300 FOH and Beverage team members in a professional and timely manner.
  • Print and post bi-weekly Beverage schedules on bulletin board.
  • Ordered weekly office and warehouse supplies utilizing Coupa and Stratton Warren.
  • Utilized Eventions systems for processing weekly IRD Server checks, audits, and reports to ensure proper percentage utilization for payroll/tax purposes.
  • Responding to daily guests reservation requests via phone and email for Top Golf, BET MGM, D prime and Axis lounge.
  • Working closely with HR, union reps and team members in weekly roundtable meetings to discuss union based questions, grievances and concerns.


VIP Specialist

MGM Grand Detroit Casino
06.2022 - 10.2022
  • Assisting VIP High Roller guests with inquiries regarding freeplay, complimentary rooms, MGM reward points and scheduling/ booking reservations for hotel and D Prime Steakhouse.
  • Assisting marketing department with concert tickets and wristband pick up for VIP guests.
  • Assisting Casino Hosts with booking reservations for hotel and D Prime.
  • Assisting Hosts with adding food comps to rooms and/or restaurants.
  • Developed strong client relationships through consistent communication and attentive service.

Education

Associates - Business Administration And Management

Wayne County Community College District
Detroit, MI
05.2025

Skills

  • Teamwork and Collaboration
  • Payroll/Attendance/workday
  • Team Leadership
  • Performance Analysis
  • Managing Bar Operations
  • Training and Development
  • Documentation And Reporting
  • Microsoft Word/Excel
  • Schedule Management
  • Ordering and Maintenance
  • MS Office
  • Employee Development
  • Budget Management
  • Business Analysis and Reporting

Timeline

VIP Supervisor

MGM Grand Detroit Casino
01.2024 - Current

Asssistant Beverage Manager

MGM Grand Detroit Casino
06.2023 - 01.2024

Food and Beverage Coordinator

MGM Grand Detroit Casino
10.2022 - 06.2023

VIP Specialist

MGM Grand Detroit Casino
06.2022 - 10.2022

Associates - Business Administration And Management

Wayne County Community College District

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Nadia Saenz