NADIA MATHEWS
Covington ,GA
Summary
Hardworking and driven sales management restaurant professional equipped to revitalize sales operations and align procedures to maximize profits and employee productivity. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Operations Manager
Jim N’ Nicks BBQ
Atlanta, GA
01.2018 - Current
- Ensure compliance with all company health, hygiene and safety policies
- Resolve deficiencies in training by facilitating best learning practices, drive continuous improvement, and organize communication to increase knowledge of development opportunities and resources increasing overall training compliance by 80%
- Executed and facilitated events over 6k guest with revenues over $300,000.
- Responsible for maintaining store fleet including registrations and vehicle maintenance
- Coordinate menu/ staff plans with Chef and General Manager for all events
- Conduct site visits with guests to determine best execution of their events
- Drive business by promoting positive environment during high pressure moments.
Front of House Manager
Jim N Nicks BBQ
Conyers, GA
01.2015 - 01.2017
- Manage team of 20 Front of house staff including scheduling, training, and general supervision of staff.
- Oversee that all opening and closing duties are completed correctly and that cleanliness and maintenance are maintained
- Responsible for daily deposits, and correct operation of POS systems
- Balancing of all daily and nightly cash drawers and POS
- Providing excellent customer service to guests and excellent leadership to employees
- Enforce and monitor all health, safety, and sanitation standards in their area
- Handle guest complaints according to provided guidelines from Jim N Nicks.
Local Sales Manager
Jim N Nicks Bar-B-Q
Snellville, GA
06.2016 - 01.2017
- Responsible for creating over 100 corporate leads through in person visits with local businesses and community events
- Working with community County leaders to build brand awareness through donations. Team raised over 10k for local charities.
- Assisting with event oversight & facilitation when needed,
- Acquired new business and maintained relationship with existing businesses to grow sales.
- Working with local Jim N’ Nicks to build sales in all modes: Drive-thru, 4-wall, Togo and Catering using coupons and existing contacts.
- Generated over 50k in sales through marketing efforts.
General Manager,
The Crab Spot
- Responsible for recruiting and developing, Assisted owner with food / beverage cost evaluation which reduced cost by 5%
- Increased weekly sales from 65K to 88K, with a 8% weekly increase
- Reduced overall cost by implementing weekly bar inventory, food cost and labor analysis
- Executed a fresh quality approach with Chef by ensuring food handling process were correct
- Overhauled FOH reservation policy by streamlining process through Opentable
- Created training materials for each position in restaurant
- Facilitated training (service/ sales) classes with all employees in fun, exciting environment that immedi- ately increased sales and morale.
Skills
- Time Management
- Strategic Planning
- Content Creation
- Training & Development
- Adobe Photoshop
- Adobe Illustrator
- Adobe InDesign
- Microsoft Word
- Microsoft Excel
Certification
Servsafe Certified
Timeline
Catering Operations Manager
Jim N’ Nicks BBQ
01.2018 - Current
Local Sales Manager
Jim N Nicks Bar-B-Q
06.2016 - 01.2017
Front of House Manager
Jim N Nicks BBQ
01.2015 - 01.2017
General Manager,
The Crab Spot
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