Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nadia Mentado

El Monte,CA

Summary

Dynamic leader with a proven track record at Amazon/DPS1, excelling in safety management and team leadership. Expert in enhancing workflow through effective assignment delegation and management support. Demonstrated success in mentoring for career advancement, fostering communication, and implementing innovative quality assurance processes. Skilled in Microsoft Excel and adept at driving operational excellence and business growth.

Overview

17
17
years of professional experience

Work History

Process Assistant

Amazon/DPS1
03.2023 - Current
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Learning Ambassador

Amazon/DPS1
02.2022 - 02.2023
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
  • Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.

T-1/Learning Ambassador

Amazon/DPS1
05.2020 - 10.2022


  • Assisted team with operational policies and procedures to drive services.
  • Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
  • Acted as Scan To Verify and Leftbehind member; assisting Driver Associates locate their routes and/or
    missing packages to deliver Customer Promise
  • Trained/Trainee;

-Stow
-Pick to Buffer
-Scan
-Unload
-Pick & Stage
Social Distance Champion (during a World-Wide Pandemic)



Interim Process Assistant

Amazon/DPS1
10.2021 - 02.2022
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak
  • Supported daily management of department duties including;
    -allocating labor
    -assigning job duties
    -training associates
    -labor tracking
    -ensuring overall successful area performance by engaging associates and helping overcome barriers
    -dispatching routes for drivers
    Helped implement a check in/check out procedure to eliminate time off task
    Helped complete 5S projects to maintain safety protocols

Quality Assurance Manager

Heart Of Haute
05.2007 - 10.2018
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.

Education

No Degree - Criminial Justice

Cal State San Bernardino
San Bernardino, CA

High School Diploma -

Northview Highschool
Covina, CA
06.2005

Skills

  • Safety Management
  • Workflow Management
  • Assignment Delegation
  • Management Support
  • Data Entry
  • Communication
  • Team leadership
  • Microsoft Excel
  • Dispatching
  • Task management

Languages

Spanish
Native or Bilingual

Timeline

Process Assistant

Amazon/DPS1
03.2023 - Current

Learning Ambassador

Amazon/DPS1
02.2022 - 02.2023

Interim Process Assistant

Amazon/DPS1
10.2021 - 02.2022

T-1/Learning Ambassador

Amazon/DPS1
05.2020 - 10.2022

Quality Assurance Manager

Heart Of Haute
05.2007 - 10.2018

No Degree - Criminial Justice

Cal State San Bernardino

High School Diploma -

Northview Highschool
Nadia Mentado