Nadia Messer
Winston Salem
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
INVENTORY SPECIALIST
WALGREENS
11.2022 - 04.2025
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels.
- Organized and maintained inventory records, ensuring accuracy of data entry and stock levels.
- Maintained detailed documentation of all orders, returns, and transfers of inventory items.
- Provided customer service by answering questions regarding product availability and pricing information.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
CUSTOMER SERVICE ASSOCIATE
WALGREENS
01.2020 - 11.2022
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Assisted customers with product selection, order entry, and payment processing.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Developed strong relationships with customers by providing accurate information and assistance in a timely manner.
- Utilized problem-solving skills to resolve customer issues quickly and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
SHIFT LEAD
THE GRAND THEATER
05.2018 - 11.2019
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Addressed customer complaints promptly with professionalism and courtesy.
- Coordinated daily tasks and assigned duties to staff members in accordance with company policies.
- Built positive relationships with customers by providing friendly and helpful service.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Bachelor of Arts (B.A.) -
University of North Carolina At Greensboro
Greensboro, NC11-2026
Associate in Arts (A.A.) - undefined
Forsyth Technical Community College
05.2021
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
Certification
Registered with the North Carolina Board of Pharmacy
Timeline
INVENTORY SPECIALIST
WALGREENS
11.2022 - 04.2025
CUSTOMER SERVICE ASSOCIATE
WALGREENS
01.2020 - 11.2022
SHIFT LEAD
THE GRAND THEATER
05.2018 - 11.2019
Associate in Arts (A.A.) - undefined
Forsyth Technical Community College
Bachelor of Arts (B.A.) -
University of North Carolina At Greensboro
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