Nadia Miller
Glendale,AZ
Summary
Dynamic leader with a proven track record at Frankie's Carwash, enhancing team collaboration and boosting customer satisfaction. Expert in problem-solving and customer service, adept at resolving escalated issues and mentoring new hires. Achieved significant improvements in service quality, demonstrating exceptional time management and leadership skills.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
Frankie's Carwash
09.2021 - 11.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained payroll information by calculating, collecting, and entering data.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
Customer Service Representative
LogistiCare
09.2012 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
Education
High School Diploma -
Metro Tech High School
Phoenix, AZ05.2008
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Employee Scheduling
Languages
Spanish
Full Professional
Timeline
Customer Service Supervisor
Frankie's Carwash
09.2021 - 11.2023
Customer Service Representative
LogistiCare
09.2012 - 08.2019
High School Diploma -
Metro Tech High School
Similar Profiles
Zane Ivy JordaanZane Ivy Jordaan
Waitress at Frankie's SmokehouseWaitress at Frankie's Smokehouse
Avery RosenAvery Rosen
Sales Associate at Frankie's Auto SalesSales Associate at Frankie's Auto Sales
Joseph HerbertJoseph Herbert
Manager at Frankie's One Stop AutobodyManager at Frankie's One Stop Autobody
Brandon TranBrandon Tran
Premium In-seat Runner | Chase Field at Levy RestaurantsPremium In-seat Runner | Chase Field at Levy Restaurants
Maria BakerMaria Baker
Purchasing Manager at TrendwoodPurchasing Manager at Trendwood