Summary
Overview
Work History
Education
Skills
Extra Work
Additional Information
Timeline
BusinessAnalyst
Nadia Morales

Nadia Morales

Tooele,UT

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Organized and accurate in managing patient flow.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Focus Dental Group
03.2020 - 04.2021
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.

Medical Receptionist/Care Coordinator

WeeCare Pediatrics
12.2019 - 02.2020
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Checked patient insurance, demographic and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Completed patient referrals to other medical specialists.
  • Managed over 50 calls per day.

Medical Records Retrieval Specialist

Verscend (Cotiviti)
07.2017 - 09.2018
  • Maintained patient confidence by keeping patient records information confidential.
  • Maintained patient records in compliance with security regulations.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Collections Specialist

Discover Card Financial Services
07.2016 - 07.2017
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.

Education

High School Diploma -

Kairos Academy
West Valley City, UT
06.2015

Skills

  • Fluent in Spanish and English
  • Friendly and professional demeanor
  • Reliable and dependable
  • Critical Thinking
  • Attention to detail
  • Strong communication

Extra Work

My resume shows only my most recent and relevant work but I have worked in customer service for 8 years. I feel my different customer service roles have made me the well rounded customer care/ customer professional I am today.

August 2021 - February 2022 I worked partially volunteer and partially paid managing a children's art studio in Sugar House, Utah. I was introduced to the owner and offered a position doing many task but mainly managing the art studio a couple days a week and acting as a personal assistant few days a week. I worked closely with the studio manager Blanca Francisco (801-860-2141).

Additional Information

You might have noticed there is a two year gap in my resume. After working at Focus Dental I decided to take some time off to become a full time caregiver to my children. My youngest will start Kindergarten this August and I am so excited to return to work. I am confident my professional and friendly demeanor is what your office needs. Thank you for taking the time to consider me for this position.

Timeline

Medical Receptionist

Focus Dental Group
03.2020 - 04.2021

Medical Receptionist/Care Coordinator

WeeCare Pediatrics
12.2019 - 02.2020

Medical Records Retrieval Specialist

Verscend (Cotiviti)
07.2017 - 09.2018

Collections Specialist

Discover Card Financial Services
07.2016 - 07.2017

High School Diploma -

Kairos Academy
Nadia Morales