Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Bibeau

Maple Grove,MN

Summary

Versatile and results-oriented professional with extensive experience in office administration and customer service, notably at Woodlake Orthodontics. Excelled in enhancing patient experiences and streamlining appointment processes, demonstrating proficiency in Microsoft Excel and exceptional time management. Skilled in fostering patient loyalty and trust, underpinned by a commitment to maintaining confidentiality and efficient data management.

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

Woodlake Orthodontics
12.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
  • Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
  • Took x-rays, photographs, and impressions of patients' teeth and mouth.
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Supported Orthodontist''s effectiveness by promptly preparing treatment rooms, sterilizing instruments, and setting up equipment.
  • Collaborated with dental colleagues on interdisciplinary cases that required coordination between various specialties for optimal treatment outcomes.

Receptionist Administrator

OBGYN Specialist
07.2021 - 11.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.

Appointment Coordinator

Health Partners
01.2019 - 04.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Education

Bachelor of Science -

University of Minnesota
Minneapolis, MN
01-2022

Associate of Arts -

Century College
White Bear Lake, MN
03-2017

High School Diploma -

Roseville Area High School
Roseville, MN
06-2015

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Administrative support
  • Time management
  • Microsoft Excel
  • File organization
  • Microsoft outlook
  • Customer and client relations
  • Appointment scheduling
  • Medical terminology

Timeline

Administrative Assistant

Woodlake Orthodontics
12.2023 - Current

Receptionist Administrator

OBGYN Specialist
07.2021 - 11.2023

Appointment Coordinator

Health Partners
01.2019 - 04.2021

Bachelor of Science -

University of Minnesota

Associate of Arts -

Century College

High School Diploma -

Roseville Area High School
Nadia Bibeau