Nadia Navarrette
Pomona,CA
Summary
Known for productivity and ability to complete tasks with speed and accuracy. Possess specialized skills in team leadership, management, training, and customer service excellence. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and high levels of customer and company satisfaction.
Overview
8
8
years of professional experience
Work History
Crew Member, Shift Manager, General Manager
Shootz
Ontario Ranch, CA
02.2024 - Current
- Welcomed guests to restaurant with a friendly demeanor. upon first approach to the restaurant.
- Provided exceptional customer service throughout each interaction.
- Supervised the staff in providing efficient customer service.
- Supervised crew members to ensure efficient daily operations and customer service.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and restocked supplies during shifts.
- Assisted in resolving customer complaints to maintain satisfaction and loyalty.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Oversaw shift operations, including cash handling and customer relations.
- Maintained organized storage areas for food products, beverages, and restaurant supplies.
- Followed all safety guidelines while operating equipment such as knives, heaters, fryers, and grill tops.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Operated kitchen equipment safely while adhering to health regulations.
- Inspected food preparation areas to ensure compliance with health and safety standards.
- Provided guidance to team members when needed in order to improve efficiency during rush hours.
Crew Member, Certified Trainer
Chipotle Mexican Grill
Riverside/Eastvale, CA
02.2022 - 02.2024
- Trained new crew members on operational procedures and standards to ensure compliance and efficiency.
- Facilitated training sessions to improve team member skills and knowledge retention.
- Prepared fresh ingredients pre-service hours
- Maintained organized storage areas for food products, beverages, and restaurant supplies.
- Followed all safety guidelines while operating equipment such as knives, heaters, fryers, and grill tops.
- Checked expiration dates on food items to ensure freshness on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Operated kitchen equipment safely while adhering to health regulations.
- Ensured cleanliness in kitchen and dining areas, upholding hygiene standards and organization.
Sales Associate
CROCS
Ontario, CA
11.2020 - 06.2022
- Greeted customers and delivered personalized service to enhance shopping experience.
- Assisted customers in selecting footwear and accessories.
- Provided accurate information about products, prices, services, features, and benefits.
- Addressed customer inquiries and resolved issues promptly and professionally.
- Executed cashier duties, ensuring accurate transactions and efficient service.
- Organized displays to highlight new merchandise and attract customer interest.
- Restocked shelves to maintain sufficient inventory levels.
- Executed inventory management tasks to ensure stock availability.
Team Member
Carl's Jr.
Rancho Cucamonga, CA
03.2019 - 06.2020
- Delivered exceptional customer service during peak meal periods, ensuring guest satisfaction.
- Welcomed customers to store, creating a positive first impression.
- Handled cash register transactions accurately and efficiently during service hours.
- Maintained high standards of workplace cleanliness around equipment, promoting safety and efficiency.
Education
Associate of Arts - Liberal Studies, Elementary Education
Riverside City College
Riverside, CA12-2025
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05-2020
Liberal Studies, Elementary Education
California State Polytechnic University, Pomona
Pomona, CA09-2026
Skills
- Food safety
- Health compliance
- Cash Handling
- Employee training
- Management skills
- Team leadership
- Workplace efficiency
- Order delivery practices
- Customer Service
- Conflict resolution
- Upselling techniques
- Teamwork
- Communication skills
- Reliability and punctuality
- Physical endurance
Timeline
Crew Member, Shift Manager, General Manager
Shootz
02.2024 - Current
Crew Member, Certified Trainer
Chipotle Mexican Grill
02.2022 - 02.2024
Sales Associate
CROCS
11.2020 - 06.2022
Team Member
Carl's Jr.
03.2019 - 06.2020
Associate of Arts - Liberal Studies, Elementary Education
Riverside City College
High School Diploma -
Rancho Cucamonga High School
Liberal Studies, Elementary Education
California State Polytechnic University, Pomona