Nadia Neil
Atlanta,GA
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager /Senior Customer Service Representative
Kroger Grocery Store
02.2024 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled high pressure situation calmly, maintaining composure during busy periods or difficult interactions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Processed customer orders and accurately handled payment transactions
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Student Admissions Representative
OmniTech Institute
11.2022 - 10.2023
- Enroll Students
- Generate Leads
- Set and Confirm Appointments
- Supported students through admissions process by answering questions and assisting with forms.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Led weekly campus tours to showcase campus features.
- Met prospective students, offered information and represented institution by attending requiting events.
- Answered phones, called prospects and handled initial email contacts for applicants
Intake Coordinator/Receptionist
A Trusting Hand Home Care Service
03.2018 - 08.2022
- Greeted patients and provided friendly customer service,
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained accurate, up-to-date client records for reliable reference and communications.
Education
Networking - Information Technology
Omnitech Institute
Atlanta, GA08.2033
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2018
Skills
- Team Leadership
- Excellent Written and Verbal Skills
- Proficient in MAC OS/ Windows
- Proficient in Active Directory
- Data Management
- Proficient in Microsoft Powerpoint and Excel
- Time Management
- Customer service
- Verify network connectivity to Active Directory Domain
- Upgrade systems with additional Ram and SSD
- Installed Dell Desktop Computers
Certification
- Comptia A+ Certified : Verification Code (BXFX9YQOM85PVGG1) .
- Security + , CCNA * On Track for august 2023
Timeline
Manager /Senior Customer Service Representative
Kroger Grocery Store
02.2024 - 08.2024
Student Admissions Representative
OmniTech Institute
11.2022 - 10.2023
Intake Coordinator/Receptionist
A Trusting Hand Home Care Service
03.2018 - 08.2022
Networking - Information Technology
Omnitech Institute
High School Diploma -
Palm Beach Lakes High School
- Comptia A+ Certified : Verification Code (BXFX9YQOM85PVGG1) .
- Security + , CCNA * On Track for august 2023
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