MS Office
NADIA NELSON
Stony Point,NY
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make effective decisions while juggling multiple tasks simultaneously. Consistently demonstrates a self-motivated work ethic that drives high performance, whether working independently or as part of a team.
Overview
24
24
years of professional experience
Work History
Administrative Assistant / MVR
New York State Department of Motor Vehicles
05.2017 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for 7 District Offices.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the agency.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administration/Facilities Management
CDI Managed Services
01.2014 - 01.2016
- Customer Service/Primary point of contact
- Special Projects such as analysis to better understand client needs
- Documenting and reporting to Sales and Management teams
- Monitored building/grounds requirements, scheduled maintenance, market research analysis and development
- Made sure that safety and building codes were current, handled emergency repair calls, vendor contract negotiations
- Accurately processed contractor/vendor invoices, ensuring that payments were paid on time and on budget
- Maintained comprehensive system of vendor and client files both paper and digital
- Assisted with accounts payable and account receivable
- Assisted HR department with the onboarding and exit processes of employees, including maintaining the building alarm system and employee codes
- Temp to Hire – First 6 months through Express Employment Professionals in Alpharetta GA.
Clerical Assistant
GENEX Services, Inc.
01.2013 - 01.2014
- Contact medical provider, outpatient facility and hospital billing offices to obtain accurate, up-to-date IRS documentation
- Interface with payment company to verify progress of project and IRS W9 form reconciliation
- Monitor, document and analyze progress of project for management
- Prepared formal project status presentations
- Presented project findings to GENEX Senior Operational Management and Account Management staff
- Temp Position – Special Project Only
Customer Service/Operations
Magnolia Hall Furniture Company
01.2008 - 01.2013
- Assisted in development of new processes and procedures designed to streamline digital customer service operations and enhance productivity levels.
- Managed customer service operations, including taking orders and resolving complaints.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Assisted with operations and administrative tasks to support exceptional customer service and sales experiences.
- Compiled database for company web search including pictures
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Office Manager/Front Desk
Wise Chiropractic Center
01.2006 - 01.2008
- Responsible for running and maintaining administrative duties of office
- Primary point of contact for Patient Services
- Primary point of contact for all insurance disputes and inquiries
- Monitor and document progress of patient records and financials.
Sales Assistant/Customer Service/Purchasing
Cable Quest, Inc.
01.2005 - 01.2006
- Researched pricing and purchased individual parts to build cable assemblies to meet customer deadlines
- Research and assemble customer quote information for Sales Manager
- Gather parts pricing and quantities for Purchasing Department
- Monitor and document progress and outcome of all customer quotes
- Included entering and maintaining customer database
- Temp to Hire
Traffic Clerk; Stock Manager
Kenneth Cole Productions, Inc.
01.2003 - 01.2005
- Track and monitor product shipments
- Liaison between Production Department and warehouse
- Interface with Production, Customer Service, and Accounting Departments
- Included entering and maintaining data in product management system
- Receive and monitor product into store
- Created database to keep management and sales staff up-to-date on all incoming product
- Organize and maintain stockroom
- Monitor and resolve any receiving/transfer issues
- Transferred from Corporate Offices
- Temp to Hire
Consumer Relations Manager for the Eight O'Clock coffee division
The Great Atlantic and Pacific Tea Company
01.2001 - 01.2002
- Primary point of contact for direct consumer inquiries and requests
- Liaison between outside supplier for internet order fulfillment and Consumer Relations Department
- Maintained consumer database
- Analyzed and summarized data for management and Quality Assurance personnel
- Temp to Hire
Education
High School Diploma -
Forsyth Central High School
Cumming, GA1995
Skills
- Customer Service
- Computer Skills
- Office Administration
- Deadline-oriented
- Spreadsheet Management
- Bookkeeping
- Customer and client relations
- Computer Proficiency
- Critical Thinking
- Documentation and Recordkeeping
- Microsoft Office Suite
Accomplishments
- Managed and maintained weekly & monthly reporting for the Upstate Regional Director and the Mid-Hudson District Director. Including tracking all Personnel for six District Offices. Liaised with Ops Staffing to insure all documentation was received in a timely manner.
Typingspeed
wpm 60-65
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsCompany CulturePaid time offPaid sick leave4-day work weekSoftware
Interests
Volunteer Work
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Administrative Assistant / MVR
New York State Department of Motor Vehicles
05.2017 - Current
Administration/Facilities Management
CDI Managed Services
01.2014 - 01.2016
Clerical Assistant
GENEX Services, Inc.
01.2013 - 01.2014
Customer Service/Operations
Magnolia Hall Furniture Company
01.2008 - 01.2013
Office Manager/Front Desk
Wise Chiropractic Center
01.2006 - 01.2008
Sales Assistant/Customer Service/Purchasing
Cable Quest, Inc.
01.2005 - 01.2006
Traffic Clerk; Stock Manager
Kenneth Cole Productions, Inc.
01.2003 - 01.2005
Consumer Relations Manager for the Eight O'Clock coffee division
The Great Atlantic and Pacific Tea Company
01.2001 - 01.2002
High School Diploma -
Forsyth Central High School
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