Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nadia Neptune

Hudson

Summary

Healthcare professional well-versed in patient advocacy, bringing valuable experience in navigating medical systems and providing compassionate support. Expertise in patient communication and conflict resolution, consistently ensuring patient needs are met. Known for collaborative teamwork and adaptability in dynamic environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Advocate

Penobscot Nation
09.2024 - Current
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Monitored patient progress and provided emotional support.
  • Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
  • Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
  • Educated patients on available resources and community programs, increasing their access to needed services.
  • Facilitated communication between patients, families and healthcare providers to support comprehension.
  • Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options.
  • Monitored patient progress throughout treatment course, advocating for adjustments when necessary to optimize outcomes.
  • Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.

Mental Health Technician

OHI
08.2021 - 08.2023
  • I assist in helping with gaining independence, goal work, daily notes, activities, transportation to appointments and other activities.
  • Helping assist any problem they may encounter to the best of my abilities while staying in my scope of practice and medication administration
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.

BHP

Living Innovations
06.2020 - 08.2021
  • Helping children with disabilities with their PCP goals, take them out in the community, help with ADLs if needed.
  • Paperwork and documentation
  • Assisted clients in developing and implementing personalized coping skills to manage stressors and improve overall wellbeing.
  • Provided compassionate support during times of crisis or setbacks in recovery process ensuring that each patient felt respected and cared for.
  • Evaluated client progress regularly, adjusting treatment plans as needed for optimal results.
  • Educated families about behavioral health disorders, symptoms management strategies, and the importance of self-care in maintaining mental wellness.
  • Managed caseloads effectively while adhering to strict deadlines for documentation related tasks like assessments or progress reports submission.
  • Contributed to team meetings by sharing insights from direct work with clients, offering suggestions for continuous quality improvement initiatives within the organization.
  • Assisted clients in identifying and setting achievable goals, supporting them throughout their journey of personal growth.
  • Maintained detailed documentation of client sessions, progress notes, and treatment plan updates to ensure continuity of care.

DSP (Direct Support Professional)

Living Innovations
06.2020 - 08.2021
  • Helping with personal goals, ADLs, self advocacy and independence, transportation to community events and volunteer sites.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Maintained entire family's schedule and organized events.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Education

Associate of Applied Science - Mental Health

Kennebec Valley Community College
Fairfield, Maine
05-2027

High school diploma - Core classes

Dexter Regional High School
Dexter, ME
06.2020

Skills

  • Patient support
  • Personalized home support
  • Autism Experience
  • Developmental Disabilities Experience
  • Medication Administration
  • Food Preparation
  • Meal Preparation
  • Senior Care
  • ADLs
  • Direct support
  • Patient care
  • Caseload management
  • Relationship building
  • Verbal and written communication
  • Decision-making support
  • Healthcare navigation
  • Behavior management
  • Patient safety management
  • Crisis intervention
  • Progress monitoring
  • Empathy development
  • Treatment Planning
  • Clinical documentation
  • Mental health first aid
  • Patient assessment
  • Case documentation

Certification

  • CPR Certification
  • First Aid Certification
  • CRMA, 10/01/20, 10/01/22, Able to administer medications and insulin with training

Timeline

Patient Advocate

Penobscot Nation
09.2024 - Current

Mental Health Technician

OHI
08.2021 - 08.2023

BHP

Living Innovations
06.2020 - 08.2021

DSP (Direct Support Professional)

Living Innovations
06.2020 - 08.2021

Associate of Applied Science - Mental Health

Kennebec Valley Community College

High school diploma - Core classes

Dexter Regional High School

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