Nadia Noel-Anglade
New Braunfels,TX
Summary
Operations Executive with a proven track record of enhancing service delivery and operational performance in
multimillion-dollar portfolios. Skilled in stabilizing underperforming telecommunications and automotive campaigns,
optimizing workforce strategies, and executing initiatives that drive employee retention and profitability.
Overview
12
12
years of professional experience
Work History
Assistant Site Director
One Touch Direct
01.2025 - Current
- Manage site budgets, staffing strategies, operational expenses, and performance objectives to ensure alignment with business goals.
- Partner with Quality, Training, HR, Recruiting, Workforce Management, IT, and Facilities teams to achieve service, quality, staffing, and financial goals.
- Collaborate on workforce planning, succession management, talent development, hiring decisions, corrective action, and employee relations.
- Transform operations by stabilizing an underperforming telecommunications campaign through operational restructuring, accountability frameworks, and performance management initiatives that restored profitability.
- Rebuilt organizational culture through employee engagement strategies, leadership visibility, recognition programs, and initiatives that increased retention.
- Participate in executive client business reviews, presenting operational performance, risks, trends, and strategic recommendations.
- Implement process improvements to enhance team productivity and efficiency.
- Support the Site Director in strategic planning and project execution.
- Organize special events to promote company products and services, enhancing brand visibility and employee morale.
Delivery Director
Movate
01.2023 - 01.2025
- Directed service delivery for a major automotive portfolio representing approximately ~65% of U.S. revenue and 17% of global revenue.
- Led cross-functional teams to execute strategic initiatives that enhanced service delivery and operational performance.
- Led 300+ employees across the United States and Costa Rica responsible for customer experience and operational performance.
- Increased organizational headcount by approximately 375% while maintaining service excellence and operational stability.
- Strategically expanded a luxury automotive client from 3 agents to over 100 agents within three years.
- Negotiated a 367% increase in client-funded incentive investments supporting employee engagement and performance outcomes.
- Assessed risks associated with each project and developed contingency plans to mitigate them.
Program Manager
Movate
01.2021 - 01.2023
- Launched and scaled programs in automotive, gaming, e-commerce, enhancing engagement and reach.
- Led operational transformation that eliminated approximately $720,000 annually in client penalty exposure while improving service delivery performance.
- Developed leadership, quality, training, analytics, and support functions for complex automotive operations, improving operational effectiveness.
- Implemented process improvements to streamline operations, minimizing delays and enhancing service delivery.
- Acted as a strategic advisor to executive leadership and clients regarding operational effectiveness and innovation.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
Senior Operations Manager
Alorica / Teleperformance
01.2020 - 01.2021
- Led 500-person operation for Fortune 50 automotive client, ensuring alignment with client goals.
- Managed up to 17 lines of business while driving customer satisfaction, operational performance, and employee engagement.
- Developed and implemented incentive and performance programs that enhanced operational results and increased workforce participation.
- Promoted more than 20 employees into leadership positions through coaching and succession planning.
- Monitored daily operations, identified improvement areas, and created solutions that optimized workflow.
- Oversaw compliance with regulatory standards in customer interaction processes.
Business Development Manager
Beldon Roofing
01.2017 - 01.2019
- Delivered more than $8 million in project bids and contributed to over 10% of organizational sales opportunities closed during tenure.
- Presented business solutions to senior decision-makers, generating new business opportunities and market growth.
- Cultivated executive relationships and strategic partnerships in construction and facilities management sectors, enhancing collaboration and business growth.
- Identified new market opportunities through competitive analysis, leading to targeted strategies that expanded market presence.
- Developed and maintained strategic partnerships with key industry stakeholders.
- Engaged in weekly meetings with executive leadership to align on goals and drive progress toward strategic objectives.
Business Manager
Transcom
01.2016 - 01.2017
- Increased sales performance from 22% to 39% through operational improvements and incentive design.
- Enhanced sales productivity by 18%, fostering team engagement and streamlining operational efficiency.
- Led telecommunications sales operation for 135 employees and seven direct reports, enhancing overall team performance.
Talent Solutions Manager
Kelly Services
01.2014 - 01.2016
- Drove 220% workforce growth through strategic recruiting, talent development, and operational planning, enhancing overall organizational capability.
- Managed workforce solutions for $30 million strategic financial services account, ensuring alignment with client needs and operational efficiency.
- Led 175 employees across multiple Texas locations while improving quality and performance metrics by 128%.
Education
Master of Science - International Management
Manhattanville College
Purchase, NYBachelor of Business Administration - Business & Hospitality Management
Monroe College
New Rochelle, NYSkills
- Service delivery
- Strategic Workforce Planning
- Operational Restructuring
- Leadership Development
- Client Relationship Management
- Performance Optimization
- White Glove Customer experience
- Change management
- Budget management
- Strategic planning
- Process improvement
- Cross-functional leadership
- Employee engagement
- Problem-solving aptitude
Awards
- Monroe College Alumni of Distinction Award
- Kelly Services Purple Cow Award
- Alorica SOM of the Month
- New York Life Executive Council
- New York Life Career Success Award
- New York Life Producer Award
Professional Highlights
- Transformed underperforming operations and restored profitability across telecommunications and automotive environments.
- Led organizations of 300+ employees across domestic and international operations.
- Eliminated approximately $720,000 annually in client penalty exposure while improving service delivery performance.
- Scaled strategic client programs from 3 agents to over 100 agents through consultative growth strategies.
- Managed portfolios representing approximately 65% of U.S. revenue and 17% of global revenue.
- Increased organizational headcount by approximately 375% while maintaining operational performance and service quality.
Timeline
Assistant Site Director
One Touch Direct
01.2025 - Current
Delivery Director
Movate
01.2023 - 01.2025
Program Manager
Movate
01.2021 - 01.2023
Senior Operations Manager
Alorica / Teleperformance
01.2020 - 01.2021
Business Development Manager
Beldon Roofing
01.2017 - 01.2019
Business Manager
Transcom
01.2016 - 01.2017
Talent Solutions Manager
Kelly Services
01.2014 - 01.2016
Master of Science - International Management
Manhattanville College
Bachelor of Business Administration - Business & Hospitality Management
Monroe College