Summary
Work History
Education
Skills
Timeline
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Nadia Nunez

Nadia Nunez

Lehigh Acres,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Customer Service Representative

Best Home Services
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Care Advocate

HCA/NCCM
06/01/17 - 1/12/20
  • Gathering Customer information to sign up for classes for the hospitals around the world taking phone calls.
  • FInding doctors in network that are close to the area.
  • Transferring patients to the correct department of hospital across the state.
  • Signing up pregnant women up for classes in the hospital as well as elderly to attend events at the hospital.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.

Loan Officer

Loan Partner-Remote
06/07/20 - 07.2023
  • Met with applicants to obtain information for loan applications and answer questions about loan process.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Helped clients fill out loan applications and find ideal loan options.
  • Kept detailed records regarding approved, denied and received loan applications.
  • Collaborated with company teams to expedite loan approval processes.

Advisory Consultant

MJ Newell Homes LLC
05/05/21 - 07.2023
  • Front Desk representative. Welcoming and greeting clients.
  • Advisor on selling new homes, providing client with information on how to become a first time home owner and letting them know the requirements.
  • Showing homes.
  • Phone calls, texts, emails to clients to follow up.
  • Monitored contract requirements, invoices and receivables to keep books in order.
  • Documenting on excel, word, powerpoints and more.

Education

High School Diploma -

Labelle High School
Labelle, FL
06.2015

Skills

  • Bilingual (10years, spanish, english)
  • Customer Service
  • Client Relations
  • Reliable
  • Document Analysis
  • Microsoft Excel (10 years)
  • Microsoft Word (10 years)
  • Power Point (10 years)
  • Computer Operation
  • sales/ Front Desk
  • Organization

Timeline

Customer Service Representative

Best Home Services
08.2023 - Current

Customer Care Advocate

HCA/NCCM
06/01/17 - 1/12/20

Loan Officer

Loan Partner-Remote
06/07/20 - 07.2023

Advisory Consultant

MJ Newell Homes LLC
05/05/21 - 07.2023

High School Diploma -

Labelle High School

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Nadia Nunez