Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
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Nadia Nunez

Lehigh Acres,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2025
2025
years of professional experience

Work History

Customer Service Representative

Best Home Services
08.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Help translate in Spanish.

Loan Officer

Loan Partner-Remote
06/07/20 - 07.2023
  • Met with applicants to obtain information for loan applications and answer questions about loan process.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Helped clients fill out loan applications and find ideal loan options.
  • Kept detailed records regarding approved, denied and received loan applications.
  • Collaborated with company teams to expedite loan approval processes.

Advisory Consultant

MJ Newell Homes LLC
05/05/21 - 07.2023
  • Front Desk representative. Welcoming and greeting clients.
  • Advisor on selling new homes, providing client with information on how to become a first time home owner and letting them know the requirements.
  • Showing homes.
  • Phone calls, texts, emails to clients to follow up.
  • Monitored contract requirements, invoices and receivables to keep books in order.
  • Documenting on excel, word, powerpoints and more.

Customer Care Advocate

HCA/NCCM
06/01/17 - 1/12/20
  • Gathering Customer information to sign up for classes for the hospitals
  • taking phone calls Knowing the correct medical termonology and reffering them to specialists.
  • FInding doctors in network that are close to the area.
  • Transferring patients to the correct department of hospital across the state.
  • Signing up pregnant women up for classes in the hospital as well as elderly to attend events at the hospital.
  • Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.
  • Performed administrative duties such as scheduling appointments and maintaining patient records.
  • Processed referrals for specialist visits or diagnostic tests.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Coordinated doctor schedules and handled office communication.

Education

High School Diploma -

Labelle High School
06.2015

Skills

  • Bilingual (10years, spanish, english)
  • Customer Service
  • Client Relations
  • Reliable
  • Document Analysis
  • Microsoft Excel (10 years)
  • Microsoft Word (10 years)
  • Power Point (10 years)
  • Computer Operation
  • sales/ Front Desk
  • Organization
  • Data Entry
  • Appointment Scheduling
  • Translate in Spanish

Education and Training

other,Labelle, FL

Contact

Lehigh Acres, FL 33936

Timeline

Customer Service Representative

Best Home Services
08.2023 - Current

Loan Officer

Loan Partner-Remote
06/07/20 - 07.2023

Advisory Consultant

MJ Newell Homes LLC
05/05/21 - 07.2023

Customer Care Advocate

HCA/NCCM
06/01/17 - 1/12/20

High School Diploma -

Labelle High School

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Nadia Nunez