Nadia Nyszczota
Philadelphia,Pennsylvania
Summary
Experienced supervisor with five years in my current position and seventeen years total at Philadelphia International Airport in the Communication Center working in customer service. Highly dependable, organized, motivated, ethical and reliable support for the department from operators to manager. Answering phone calls, emails, payroll, filling, and questions from a group of eighteen operators doing four different jobs (Emergencies, Lost & Found/Receptionist, Job Control, and Call Takers)
Overview
21
21
years of professional experience
Work History
Airport Commnication Center Supervisor
City of Philadelphia Department of Aviation
07.2019 - Current
- Supervisory eightteen employees on three shifts
- Provide support to the employees on the floor and also on a personnel level between upper management and employees
- Train new hires and evaluate their proformance through their probation period and annual afterwards
- Track information for manager about work done within the unit on a weekly and monthly time schedule
- Maintained accurate records on employee hours worked, leave taken, overtime accrued as well as inventory levels.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Completed bi-weekly payroll for eighteen employees.
- Answer emails on ContactPHL and Lost & Found and redirect, if needed, to the appropriate individual or departments
- Contact and relay new information to employees from different departments in relation to work policies like who to contact about Media Calls.
Airport Communication Center Representative 1 & 2
City of Philadelphia Department of Aviation
01.2007 - 07.2019
- Call Center and Operator - Confer with customers by telephone about the airport, ground transportation, city services, police, flight information, TSA policies, and paging passengers
- Job Control - Keep records of the type of customer interactions received and recording details of inquiries, work orders and/or comments
- Lost & Found - Receive items lost in the airport from a variety of people; including the police, and try to find the owner
- Emergencies - Receive calls about emergencies at the airport and dispatch them in a timely manner
- Receptionist - Greet individuals coming to the front desk for Lost & Found, Badging, and Door Sercurity in a friendly and welcoming way.
Customer Service Representative
CCD (Center City District)
06.2003 - 12.2006
- Customer Services - provided directions and information about downtown Philadelphia
- Giving information about Septa, Greyhound, Amtrak, and tourist site seeing touring bus companies
- Trained for first aid and CPR and provides effective deterrent to crime
- Public Space Reporting - Once a month a team of two will survey a set area of downtown about anything that needs to cleaned or repaired and will be sent to the department in the city that deals with the repair.
Education
Art Studio -
Bloomsburg University of Pennsylvania
Bloomsburg, Pennsylvania08.2003
CAD and Small Animal Lab -
W.B. Saul High School
Philadelphia, PA06.1996
Skills
- Communication skills
- Supervising experience
- Customer service
- Quick Learner
- Organized Individual
- Scheduling and calendar management
- Staff Development and Training
- Phone and Email Etiquette
- Goal Setting
- Scheduling and calendar management
Timeline
Airport Commnication Center Supervisor
City of Philadelphia Department of Aviation
07.2019 - Current
Airport Communication Center Representative 1 & 2
City of Philadelphia Department of Aviation
01.2007 - 07.2019
Customer Service Representative
CCD (Center City District)
06.2003 - 12.2006
Art Studio -
Bloomsburg University of Pennsylvania
CAD and Small Animal Lab -
W.B. Saul High School
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