Nadia O'Brien
Westland,Michigan
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Organization and Cleaning Specialist
R&B Cleaning Services
09.2020 - 08.2022
- Handled equipment, chemicals, and materials properly and with caution.
- Provided excellent customer service, addressing client concerns promptly and professionally.
- Boosted team productivity by assisting coworkers with their assigned tasks when needed.
- Enhanced client satisfaction with meticulous attention to detail in all cleaning tasks.
- Ensured timely completion of tasks by strictly following schedules and prioritizing duties based on urgency and importance.
Inside Sales Quoting Coordinator
SMW Manufacturing
09.2014 - 06.2020
- Developed positive and collaborative relationships with peers, customers and company managers.
- Entered data, generated reports, and produced tracking documents.
- Kept records pertaining to purchases, sales and requisitions.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coded and input customer orders, pricing information and additional data into the computer system.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Cafe Manager
Innovation Cafe
01.2011 - 03.2012
- Interviewed and hired skilled cafe staff to provide optimal shopping experiences for customers.
- Managed cafe inventory levels by following ordering practices.
- Kept accurate records in compliance with sanitation and food service requirements.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
Front Desk Receptionist/Customer Service
La-z-Boy Furniture
09.2007 - 02.2008
- Provided information to customers by answering questions and emailing important documents.
- Handled payments and credit checks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Data entry, filing and retrieving files and paperwork.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Dorsey Business School
01.2007
HS Graduation - undefined
Plymouth-Canton Schools
01.1998
Skills
- Communication
- Customer Relationship Management
- Data Entry
- Daily Workflows
- Superior Organizational Skills
- Proficient in Type of Technology
- Analytical Thinking
- Microsoft word
- Excel
- Telephone, email, chat and written etiquette
- Safety awareness
Timeline
Organization and Cleaning Specialist
R&B Cleaning Services
09.2020 - 08.2022
Inside Sales Quoting Coordinator
SMW Manufacturing
09.2014 - 06.2020
Cafe Manager
Innovation Cafe
01.2011 - 03.2012
Front Desk Receptionist/Customer Service
La-z-Boy Furniture
09.2007 - 02.2008
HS Graduation - undefined
Plymouth-Canton Schools
Dorsey Business School
Similar Profiles
RIbanteuea KauabaRIbanteuea Kauaba
Commercial Cleaner at OCS Cleaning Services General Commercial CleaningCommercial Cleaner at OCS Cleaning Services General Commercial Cleaning
Danielle McnallyDanielle Mcnally
Host on the Coast at Cleaning Exec Cleaning ServicesHost on the Coast at Cleaning Exec Cleaning Services
Yvonne NyanzaninkaYvonne Nyanzaninka
Cleaning Assistant at Cleaning Exec Cleaning ServicesCleaning Assistant at Cleaning Exec Cleaning Services
Shalinda Fenderson-HardinShalinda Fenderson-Hardin
Home Health Nurse Case Manager at Mclaren Home CareHome Health Nurse Case Manager at Mclaren Home Care
Antonio PugaAntonio Puga
Snow removal at Winter servicesSnow removal at Winter services