Nadia Ochoa
Summary
Dynamic and results-driven professional with extensive experience at University of Utah Hospitals and Clinics, excelling in patient care and conflict resolution. Proven ability to enhance patient satisfaction through effective communication and employee training, while maintaining strict HIPAA compliance. Recognized for fostering a collaborative team environment and delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Lead Patient Relations Specialist
University of Utah Hospitals and Clinics
02.2023 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Delivered support to medical staff in completion of patient paperwork.
- Contributed to a positive work environment by maintaining a professional attitude and offering assistance where needed.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided exceptional customer service through active listening and empathetic support during challenging situations.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Brand Ambassador
Al Clear
02.2021 - 02.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging passengers with product demonstrations.
- Boosted sales through effective collaboration to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
Grocery Shopper
Whole Foods Market Inc
08.2020 - 01.2022
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.
- Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
Front Desk Receptionist
Copperview Recreation Center
08.2019 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Cashier/Stock Room Associate
JCPenney
06.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Breakfast Hostess
IHOP
01.2016 - 01.2018
- Streamlined the replenishment process for buffet items, minimizing wait times for guests.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Set up and broke down the breakfast buffet efficiently, ensuring a smooth transition between meal periods.
- Kept track of guests'' preferences, tailoring service delivery accordingly resulting in high levels of satisfaction.
- Communicated effectively with team members to ensure seamless coordination of tasks during busy shifts.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT08-2025
Associate of Science - Psychology
Salt Lake Community College
Taylorsville, UT05-2023
Skills
- Patient care
- Behavioral assessment
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Employee training
- Patient confidentiality
- Appointment scheduling
- Healthcare industry
- HIPAA compliance
- Team leadership
Languages
Spanish
Professional Working
Timeline
Lead Patient Relations Specialist
University of Utah Hospitals and Clinics
02.2023 - Current
Brand Ambassador
Al Clear
02.2021 - 02.2023
Grocery Shopper
Whole Foods Market Inc
08.2020 - 01.2022
Front Desk Receptionist
Copperview Recreation Center
08.2019 - 08.2021
Cashier/Stock Room Associate
JCPenney
06.2017 - 06.2019
Breakfast Hostess
IHOP
01.2016 - 01.2018
Bachelor of Science - Psychology
University of Utah
Associate of Science - Psychology
Salt Lake Community College
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