Nadia Ogaz
El Paso,TX
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart Pharmacy
11.2017 - Current
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Administer vaccines (Flu and COVID-19)
- Maintain accurate and up-to date record of prescriptions and medications dispensed
- Ensure to comply to federal and state regulations
- Utilize pharmacy management software and technology to assist in prescription processing
- Assist in training new pharmacy associates
- Knowledge of pharmacy terminology
- Maintain a clean and organized work environment
- Compound non sterile medications
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork and entered prescription information
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Dollar General Store
08.2017 - 10.2017
- Welcomed customers and helped determine their needs
- Operated cash register for cash, check, and credit card transactions
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier and Food Preparation
Taco Cabana
03.2013 - 10.2016
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cleaned and organized kitchen, dining and service areas.
Education
Pharmacy Technician Training - Pharmacy Technician
Purdue University
West, TX08-2020
Dental Assistant Training - Dental Assistant
Kaplan College
El Paso, TX09-2015
GED -
Texas Workforce
9740 Dyer St07-2014
Skills
- Data entry
- Bilingual
- Problem-solving skills
- Customer service
- Medication dispensing
- Team collaboration
- Pharmaceutical calculations
- Multitasking and organization
- Time management
- FDA and HIPAA compliance
- Pharmacy law compliance
Certification
- CPhT - Certified Pharmacy Technician
- Certified in CPR and traind to use an AED
- Certified to give Flu and COVID vaccines
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Certified Pharmacy Technician
Walmart Pharmacy
11.2017 - Current
Cashier
Dollar General Store
08.2017 - 10.2017
Cashier and Food Preparation
Taco Cabana
03.2013 - 10.2016
Pharmacy Technician Training - Pharmacy Technician
Purdue University
Dental Assistant Training - Dental Assistant
Kaplan College
GED -
Texas Workforce
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