Nadia Penera
Downey,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Innovative and goal-oriented Management professional committed to customer service. Dedicated team player skilled at mediation and conflict resolution.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Nordstrom
Long Beach, CA
03.2004 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Department Manager
Walmart
01.2000 - 01.2010
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
Course Completion 12/16/22 - Water Treatment, T1, T2
American Water Collage
PO Box 152 Valley Mills, Texas 7668905.2022
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.1997
Skills
- Managing Operations and Efficiency
- Transaction Monitoring
- Managing Multiple Priorities
- Sales Monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Nordstrom
03.2004 - Current
Department Manager
Walmart
01.2000 - 01.2010
Course Completion 12/16/22 - Water Treatment, T1, T2
American Water Collage
High School Diploma -
Bell Gardens High School