Nadia Penera
Downey,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Innovative and goal-oriented Management professional committed to customer service. Dedicated team player skilled at mediation and conflict resolution.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Nordstrom
03.2004 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Department Manager
Walmart
01.2000 - 01.2010
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
Course Completion 12/16/22 - Water Treatment, T1, T2
American Water Collage
PO Box 152 Valley Mills, Texas 7668905.2022
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06.1997
Skills
- Managing Operations and Efficiency
- Transaction Monitoring
- Managing Multiple Priorities
- Sales Monitoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Nordstrom
03.2004 - Current
Department Manager
Walmart
01.2000 - 01.2010
Course Completion 12/16/22 - Water Treatment, T1, T2
American Water Collage
High School Diploma -
Bell Gardens High School
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