Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadia Perez

El Paso,TX

Summary

Dependable Assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

Overview

11
11
years of professional experience

Work History

RECEPTIONIST

Sunwatt Energy
01.2023 - Current
  • Welcome on-site visitors, assist them appropriately, and always provide excellent customer service
  • Responded to inquiries from callers seeking information.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
  • Completed outbound calls who made inquiries or have concerns related to their account
  • Answer questions for callers regarding the organization including address, directions, etc.
  • Refined and Demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Compiled information from files and research to satisfy information requests.
  • Provide timely, courteous and knowledgeable, responses to information requests
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Perform other administrative or clerical duties such as filing, photocopying, and collating as needed

OFFICE ASSISTANT

Pima Medical Institute
09.2019 - 06.2022
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Edited and proofread documents for accuracy and completeness.
  • Monitored enrollment processes to meet regulations and accreditation standards.
  • Performed Registrar duties such as Education Verifications
  • Managed multiple tasks and met time-sensitive deadlines.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Completed clerical tasks such as filing, copying and distributing mail
  • Delivered clerical support by handling range of routine and special requirements.
  • Input data into spreadsheets and databases.
  • Created purchase orders and tracked invoices to avoid missed or delayed shipments.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Interacted with customers by phone, email or in-person to provide information
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Executed record filing system to improve document organization and management
  • Coordinated orientations, registration sessions and social events for new students.
  • Prepare books and scrubs for classes
  • Issue books and scrubs to students
  • Assist with school events such as graduation, new student orientation, and appreciation events
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

OFFICE MANAGER/ PERSONAL ASSISTANT

Management Resources Group of Texas
05.2019 - 08.2019
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Delivered clerical support by handling a range of routine and special requirements
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Created and managed office systems to efficiently deal with documentation.
  • Updated and maintained confidential databases and records.
  • Assisted with budgeting and financial management to keep office operating within budget.
  • Collaborated with various departments to complete assigned tasks.

ADMINISTRATIVE ASSISTANT

Vista College
10.2012 - 05.2019
  • Welcomed Office Visitors and alerted staff to arrivals of Scheduled appointments
  • Managed over 100 customer calls per day, routing calls, delivering messages to staff and greeting visitors
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Executed record filing system to improve document organization and management.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Keep Absence list up to date/ Make outbound phone calls to absent students
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Created and maintained databases to track and record customer data.

Education

High School Diploma -

Fabens High School
Fabens, TX
06.2012

Skills

  • Type 40 WPM
  • Record Sorting and Filing
  • Data Entry
  • Materials Organization
  • Organizing and Categorizing
  • Data Recording
  • Payment Processing
  • Information Confidentiality
  • Google Drive
  • Excel Spreadsheets
  • Spreadsheet Creation
  • Office Supplies and Inventory
  • Document Uploading
  • Patient Identification
  • Visitor Directions
  • Administrative Duties
  • Greeting Visitors
  • Student Interaction
  • Supply Restocking
  • Demographics Information
  • Call Transfers
  • Electronic Filing System
  • Verification and Eligibility
  • Customer Interaction
  • Status Updates
  • Copying Documents
  • Sorting and Labeling
  • Verbal and Written Communication
  • Mail Sorting and Distribution
  • Self Starter
  • Strong Interpersonal Skills
  • Inventory Assessments
  • Data Loss Prevention
  • Document Typing and Formatting
  • Information Processing
  • Data Collation
  • Outgoing Mail Preparation
  • Filing
  • Documentation
  • Serve Customer Needs

Timeline

RECEPTIONIST

Sunwatt Energy
01.2023 - Current

OFFICE ASSISTANT

Pima Medical Institute
09.2019 - 06.2022

OFFICE MANAGER/ PERSONAL ASSISTANT

Management Resources Group of Texas
05.2019 - 08.2019

ADMINISTRATIVE ASSISTANT

Vista College
10.2012 - 05.2019

High School Diploma -

Fabens High School

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Nadia Perez