Nadia Pineda
Buckeye,AZ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
15
15
years of professional experience
Work History
Self Contain Instructor
Buckeye School District #33
Buckeye, USA
08.2022 - Current
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Participated actively in faculty meetings or professional development sessions within the school district.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Maintained evening or weekend hours to provide students with additional support.
- Established rules for class management and discipline while implementing appropriate consequences for disruptive behavior.
- Attended meetings, training and activities to enhance skills and credentials.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Used electronic equipment and materials to develop and orientate technical skills.
- Maintained accurate records to comply with federal, state and local standards.
- Recorded daily attendance to maintain accurate and complete records.
Paraprofessional Self Contain
Buckeye School District #33
Buckeye, USA
10.2019 - 08.2022
- Provided technical assistance to teachers when using new software or technology tools.
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
- Attended in-services, workshops and seminars.
- Assisted with the organization and implementation of classroom projects and events.
- Supported classroom teacher with daily instruction and management of student activities.
Manager
Avondale Barber Shop
Avondale, USA
01.2010 - 03.2015
- Assist more than 1,000 customers by greeting them, being polite, and resolving stressful circumstances.
- Solving issues with customers that were being rude and disrespectful
- Being bilingual helped me understand 100% of the customers.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Identified needs of customers promptly and efficiently.
Education
Associate's Degree - Criminal Justice
University of Phoenix
Phoenix, AZ07-2013
Diploma -
Agua Fria High School
Avondale, AZ05.2002
Skills
- Engagement rate maintenance
- Trustworthy
- Approachable
- Customer focus
- Microsoft Office Suite
- Word
- Excel
- OneDrive
- Small business software
- Payroll
- People skills
- Self-oriented
- Team player
- Personnel records maintenance
- Technical support
- Staff education and training
- Record preparation
- Office administration
Languages
- Spanish, write, speak, read
- English, write, speak, read
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Self Contain Instructor
Buckeye School District #33
08.2022 - Current
Paraprofessional Self Contain
Buckeye School District #33
10.2019 - 08.2022
Manager
Avondale Barber Shop
01.2010 - 03.2015
Associate's Degree - Criminal Justice
University of Phoenix
Diploma -
Agua Fria High School
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