Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Recognized with the US-Spot Cheers by the VP in the category of Integrity. Nominated for the Septemb
Timeline
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Nadia Ramirez

Summary


Professional data management professional adept at ensuring accurate and timely input of information. Known for strong focus on team collaboration and delivering results, consistently adaptable to changing needs. Demonstrates efficiency in data entry, database management, and quality assurance, while maintaining integrity and confidentiality of sensitive information. Reliable and detail-focused, contributing to streamlined operations and enhanced productivity.

Overview

7
7
years of professional experience

Work History

Process Associate - Fraud Support

FIS, Genpact LLC
07.2022 - 12.2024
  • Analyzed transactions and data to detect potential fraudulent activities.
  • Ensured compliance with banking policies and regulations in all operational tasks.
  • Demonstrated multitasking abilities by integrating administrative, analytical, and operational duties to uphold efficiency and quality.
  • Assisted customers affected by fraud, providing them with necessary support and resolution.


Team Leader-Data Management

Fort Bend County
08.2020 - 08.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Retention Representative

AT&T Houston
05.2018 - 12.2018
  • Diagnosed the root causes of customer dissatisfaction with services and orchestrated prompt resolutions to their issues.
  • Maintained a high level of customer satisfaction, minimizing churn through effective problem-solving.
  • Collaborated with sales, technical support, and billing teams to ensure a seamless customer experience.
  • Executed upselling strategies for additional products and services to enhance customer value.
  • Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.

Education

Associate of Applied Science - Speech Communication

Lee College
Baytown, TX
10-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Accuracy and attention to detail
  • Continuous improvement
  • Multitasking Abilities
  • Interpersonal communication
  • Team leadership
  • KPI tracking
  • Data integrity
  • Document management and storage
  • Team leadership
  • KPI tracking
  • Data integrity
  • Document management and storage

Accomplishments

    *Recognized with the US-Spot Cheers by the VP in the category of Integrity at FIS/Genpact LLC.

    *Nominated for the September Eureka Spot Award for outstanding contributions at FIS/Genpact LLC.

    *Fort Bend County Health & Human Services Certificate of Appreciation for contributions during the COVID-19 pandemic.

Websites

Recognized with the US-Spot Cheers by the VP in the category of Integrity. Nominated for the Septemb

Live monitoring from outside source of banking verification

Timeline

Process Associate - Fraud Support

FIS, Genpact LLC
07.2022 - 12.2024

Team Leader-Data Management

Fort Bend County
08.2020 - 08.2021

Retention Representative

AT&T Houston
05.2018 - 12.2018

Associate of Applied Science - Speech Communication

Lee College

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