Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Ramlall

South Ozone Park, NY,USA

Summary

Proven professional with extensive experience in healthcare and customer service sectors, notably as a Certified Dialysis Technician and Pharmacy Technician. Demonstrates exceptional adaptability and a commitment to quality, leveraging skills in laboratory equipment calibration and customer satisfaction to enhance operational efficiency and patient care. Achieved significant improvements in treatment accuracy and service delivery, underscoring a results-driven approach.

Overview

2025
2025
years of professional experience

Work History

Certified Dialysis Technician

  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Performed routine quality control and safety checks on all equipment.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Ensured accurate documentation of treatment details, contributing to effective communication among staff members.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cannulation

Customer Service Associate

Hallmark Aviation
01.2023 - Current
  • Provide excellent customer service
  • Verify passengers' reservations and personal information
  • Ensure travel documents and visa are correct
  • Assist passengers who may have lost their luggage, seat change, and ticket upgrade

Quality Technician/Lab Technician

Rasi Labs
06.2016 - 01.2023
  • Maintained documentation on tests performed in the lab, oversaw items in inventory, and reordered before supplies diminished
  • Cleaned and sterilized tools and equipment to maximize the purity of specimens
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity

Pharmacy Technician

CVS
01.2022 - 10.2022
  • Communicated with patients to collect information about prescriptions or arrange consultations with pharmacists
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments

Cashier/Assistant Store Manager

Dollar Tree
05.2017 - 12.2017
  • Built positive relationships with customers to increase repeat business
  • Quickly and accurately counted drawers at the start and end of each shift
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences

Education

Certificate - Dialysis Technician

New York Medical Career Training Centre
Flushing, NY
03-2024

Certificate - Pharmacy Technician

Middlesex County College
Edison, NJ
05.2018

GED -

Educator Inc. Private Christian School
01.2017

High School Diploma -

Corentyne Comprehensive High School
11.2014

Skills

  • Test Results Interpretation
  • Sample Collection
  • Customer Satisfaction
  • Finished Goods Inspection
  • Adaptability and Flexibility
  • Laboratory Equipment Calibration
  • Attentive and Observant
  • Raw Materials Receiving
  • Chemical Handling
  • Environmental Sampling and Testing
  • Quality Control Data Compilation
  • Testing Documentation
  • Current Good Manufacturing Practices (CGMP)
  • Quality Assurance Requirements
  • Word Processing

Timeline

Customer Service Associate

Hallmark Aviation
01.2023 - Current

Pharmacy Technician

CVS
01.2022 - 10.2022

Cashier/Assistant Store Manager

Dollar Tree
05.2017 - 12.2017

Quality Technician/Lab Technician

Rasi Labs
06.2016 - 01.2023

Certificate - Pharmacy Technician

Middlesex County College

GED -

Educator Inc. Private Christian School

High School Diploma -

Corentyne Comprehensive High School

Certified Dialysis Technician

Certificate - Dialysis Technician

New York Medical Career Training Centre

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