Nadia Ray
Birmingham,AL
Summary
The enthusiasm, commitment, and resilience I possess have enabled me to excel in a variety of challenging positions. I take pride in my ability to tackle any project with tenacity and flexibility to adjust to any circumstance. As a professional, I strive to maintain a professional attitude and a positive outlook at all times in order to learn new skills and hone my existing ones. By offering my positive energy, dedication, and experience, I'm confident I will be a great asset to your team and help push your business forward.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Services Employment Manager
Express Employment Professionals
03.2021 - 05.2023
- Answered high volume of outbound and inbound inquiry phone calls, meeting weekly goal of 30 calls on a consistent basis.
- Recruited and hired employees for Professional and Office Administration positions.
- Conducted scheduling, sourcing, interviewing, negotiations, and hiring to meet the weekly goal of 16 interviews a week.
- Reviewed applications and resumes to support hiring activities.
- Wrote and posted job descriptions on multiple job boards.
- Briefed new hires on essential job information, such as company policies, employment benefits, and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Performed clerical office operations while managing client correspondence, record tracking, and data communications.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Maintained current knowledge of industry regulations by completing continuing education classes annually.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client and associate retention.
- Built relationships with customers and community to establish long-term business growth.
Lead Montessori Teacher
Montessori Kids Universe
06.2018 - 03.2021
- Prepared the classroom and materials according to Montessori pedagogy and the needs of 24 children.
- Contributed positively to the school community and fully supported the school's mission and goals.
- Built positive relationships with parents to involve families in the educational process.
- Developed and implemented individualized learning plans, group lesson plans, and classroom activities consistent with instructional guidelines.
- Monitored and tracked children's progress on a daily, weekly, and monthly basis.
Recovery Specialist
SEPHORA
10.2017 - 06.2018
- Maintained a full stock of inventory and properly sanitized makeup.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Completed regular cycle counts and inventory audits.
- Maintained inventory and ordered new supplies to meet expected needs.
- Constructed and maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Prepared items for sales floor stocking by affixing tags and preparing shelf labels.
- Kept backstage areas free of debris and safe for employees with proper storage and maintenance of tools and supplies.
Party Coordinator
Treetop Family Adventure
03.2016 - 01.2017
- Responded to customer requests via telephone and email.
- Offered advice and assistance to customers by recommending services, thoroughly explaining details, and paying attention to special needs or wants.
- Coordinated scheduling and timelines for events.
- Organized and coordinated events while focusing on delivering superior customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns in a timely manner.
Custom Framing Manager
Hobby Lobby, Arts
12.2009 - 11.2015
- Built a loyal account base and long-term business relationships with customers.
- Met with customers to set out project goals, and requirements and draft blueprints for review and final approval.
- Managed, trained, and motivated two Custom Framers to continuously improve their knowledge and abilities in the custom framing field.
- Investigated and resolved customer inquiries and complaints quickly.
- Approved inventory levels every week and ordered new merchandise to keep quantities well-stocked.
- Followed protocols and stayed organized to provide personal and teammate safety.
Education
No Degree - Business Administration
Texas A&M University - Texarkana
Texarkana, TX2012
High School Diploma - undefined
Chelsea High School
Chelsea, AL2012
Skills
- Verbal and written communication
- Customer service
- Detail-oriented
- Time management
- Problem solving
- Conflict resolution
- Interpersonal skills
- Mentoring
- Multi tasking
- Adaptable
- Resilient
- Organized
- Microsoft Office Suites
- SkillSurvey
- ESkills
- E-Verify
- CIA Backgrounds
- Job Boards
- Drug Screens
Certification
- Inside Sales Certification, Express Employment Professionals - 2023
- Front Office Coordinator Certification, Express Employment Professionals - 2022
- MKUTI 0-3 (Infant/Toddler) Certification, Montessori Kids Universe - 2019
Timeline
Office Services Employment Manager
Express Employment Professionals
03.2021 - 05.2023
Lead Montessori Teacher
Montessori Kids Universe
06.2018 - 03.2021
Recovery Specialist
SEPHORA
10.2017 - 06.2018
Party Coordinator
Treetop Family Adventure
03.2016 - 01.2017
Custom Framing Manager
Hobby Lobby, Arts
12.2009 - 11.2015
No Degree - Business Administration
Texas A&M University - Texarkana
High School Diploma - undefined
Chelsea High School
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