Nadia Reid
Coconut Creek,FL
Summary
Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
19
19
years of professional experience
Work History
Administrator
Keval Exquisite Care, LLC.
Coral Springs, FL
03.2018 - Current
- Improved office organization by developing filing system and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Developed innovative strategies to establish best practices, promoting profitability.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Monitored operations and reviewed records and metrics to understand company performance.
Office Manager/Treatment Plan Coordinator
Dr. Chad Lalsingh, Periodontist
Boca Raton, FL
05.2010 - 03.2018
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coded and entered daily invoices with in-house accounting software.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Manager
Gentle Dental/ Sage Dental
Plantation/Delray/Boca, FL
05.2004 - 02.2010
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Coded and entered daily invoices with in-house accounting software.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06.1996
Skills
- Dentrix Software
- Operations Management
- Customer Service
- Administrative Support
- Multiple Priorities Management
- MS Office
- Personable and Approachable
- Staff Management
- Timesheet Processing
- Office Administration
- Supplies Ordering
Timeline
Administrator
Keval Exquisite Care, LLC.
03.2018 - Current
Office Manager/Treatment Plan Coordinator
Dr. Chad Lalsingh, Periodontist
05.2010 - 03.2018
Office Manager
Gentle Dental/ Sage Dental
05.2004 - 02.2010
High School Diploma -
Coconut Creek High School
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